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Customer Science stories
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Why IT leaders need to give their support to recruiters looking to even the numbers
5 days ago
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digital transformation
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cx
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martech
IT leaders must back recruiters and foster inclusive cultures if they want to fix tech's gender gap and unlock performance gains.
MYOB boosts contact centre insight with new analytics
Last month
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uc
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data analytics
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digital transformation
MYOB links its CX platform with Customer Science analytics, automating reporting and lifting contact centre satisfaction and resolution rates.
AI heightens data privacy risks & reshapes digital trust
Thu, 29th Jan 2026
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data protection
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digital transformation
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application security
AI's rapid spread, weak data governance and rising scepticism are reshaping digital trust and sharply escalating privacy risks.
Integral Ad Science hires Melissa Furze to lead AI push
Wed, 7th Jan 2026
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data protection
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data analytics
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digital transformation
Integral Ad Science taps former LinkedIn leader Melissa Furze as Head of Data Science to steer an AI-first strategy in ad verification.
Customer Science posts 53% growth & wins Fast 100 accolade again
Mon, 17th Nov 2025
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uc
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digital transformation
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cx
Customer Science achieved 53% revenue growth to AUD $12.15 million, earning a spot on The Australian Financial Review Fast 100 for the second consecutive year.
Customer Science unveils CommScore.AI to enhance brand messaging
Wed, 29th Oct 2025
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cx
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martech
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ai
Customer Science launches CommScore.AI, an AI tool that optimises customer communications to boost brand alignment, efficiency and satisfaction.
Customer Science hires Chris Borg to lead new partner programme
Mon, 13th Oct 2025
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uc
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digital transformation
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cx
Customer Science has appointed Chris Borg as partner manager to develop its partner programme and enhance its CX alliance ecosystem from Sydney.
Customer Science launches AI tool to boost contact centre accuracy
Mon, 22nd Sep 2025
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uc
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risk & compliance
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ai
Customer Science unveils Knowledge Quest, an AI tool enhancing Australian contact centres with real-time, accurate information to boost efficiency and satisfaction.
Customer Science buys Friendly Persuasion to boost CX solutions
Wed, 30th Jul 2025
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digital transformation
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cx
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martech
Customer Science has acquired Sydney's Friendly Persuasion, launching a new CX Communications division to enhance written customer experience solutions.
How private LLMs are delivering real business benefits
Wed, 30th Jul 2025
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uc
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hyperscale
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martech
Private Large Language Models offer businesses secure AI tools that boost productivity and safeguard data, transforming workflows without costly system changes.
Customer Science upgrades CX Integrator with AI & automation
Mon, 26th May 2025
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data analytics
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cx
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martech
Customer Science upgrades its CX Integrator with AI and automation, offering Aussie businesses a cost-effective, tailored approach to improving customer experience.
Titan of Tech - Scott Ward of Customer Science Group
Tue, 10th Dec 2024
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uc
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martech
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cdp
Scott Ward, Director of Product at Customer Science Group, merges innovative tech with customer-centric solutions, leading the charge in today's digital landscape.
How companies can use emerging CX technologies to improve customer retention
Mon, 20th Apr 2020
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crm
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uc
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cx
Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.