CFOtech Australia - Technology news for CFOs & financial decision-makers

Customer service stories

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UK firms losing £244bn annually due to poor data and revenue loss
2 days ago
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insurance
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customer service
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netflix
UK firms are hemorrhaging £244 billion a year due to poor data reconciliation causing profound revenue loss, putting jobs in danger.
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Amazon Connect adds Generative AI features to enhance CX
3 days ago
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ml
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aws
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chatbots
Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.
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Diverge powers 1 million smart energy meters in Australia and New Zealand
3 days ago
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data analytics
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power quality
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nz
Amazon Web Services and Vector Technology Solutions' joint venture, Diverge, now powers over 1 million smart energy meters in Australia and New Zealand.
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UK businesses regret two-thirds of recent software purchases
3 days ago
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cybersecurity
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customer service
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productivity
New survey reveals that over two-thirds of UK businesses regret their software purchases from the last 18 months.
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Mobile Tornado expands UK presence through partnership with The Barcode Warehouse
3 days ago
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customer service
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retail
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productivity
UK tech firm Mobile Tornado partners with The Barcode Warehouse, expanding its push-to-talk services in the national market.
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Rodney Thorne named General Manager, Channels at FUJIFILM BI Australia
5 days ago
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f5 networks
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customer service
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resellers
Rodney Thorne is selected as the new General Manager, Channels at FUJIFILM Business Innovation Australia.
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Ever Nimble wins MSP of the Year at Kaseya DattoCon event
Last week
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customer service
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community
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support
West Perth-based IT firm, Ever Nimble, has taken home the Managed Service Provider of the Year award at the Kaseya DattoCon event in Sydney.
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dLocal, eSky strengthen partnership for payment solutions
Last week
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cx
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customer service
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innovation
dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.
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ToolTime launches UK job management software for tradespeople
Last week
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ios
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productivity
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android
ToolTime has released its cloud-based job management software for UK tradespeople, aiming to streamline operations and save up to 30% working time.
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SecurityBridge expands teams amid demand for SAP solutions
Last month
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managed services
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pwc
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ibm
Amid rising demand for SAP security solutions, SecurityBridge significantly augments its North American support teams.
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Alibaba Cloud unveils advanced AI model and industry-specific versions at Apsara Conference
Last month
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digital transformation
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ml
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data management
Alibaba Cloud has launched Tongyi Qianwen 2.0, an advanced AI model, alongside industry-specific versions at the Apsara Conference. .
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TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service
Last month
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data protection
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compliance
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productivity
TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.
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TeamViewer partners with t' order to digitalise hospitality sector in South Korea
Last month
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support
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customer service
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collaboration
TeamViewer partners with t' order to digitalise South Korea's hospitality sector, offering first-of-its-kind remote support.
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Suttons International and LogChain partner for digital supply chain enhancement
Last month
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customer service
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digitalisation
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innovation
In a major move for logistics, Suttons International and LogChain join forces to advance digitisation and sustainability.
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Lenovo recognises top NZ business partners at Gala Awards
Mon, 30th Oct 2023
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lenovo
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innovation
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awards
The yearly New Zealand Business Partner Gala Awards celebrate the achievements of the company's top partners across the region.
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NTT report: Hybrid working boosts bottom line for Aussie, Kiwi businesses
Tue, 24th Oct 2023
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mobility
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cx
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it infrastructure
NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.
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Paymentology named 2023 technology leader in SPARK Matrix for CMS
Mon, 23rd Oct 2023
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enterprise
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customer service
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innovation
Paymentology lauded as a technology leader in the 2023 SPARK Matrix for Card Management System by Quadrant Knowledge Solutions.
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Konica Minolta Australia launches Insight Hub for enhanced IT services
Mon, 23rd Oct 2023
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managed services
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enterprise
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government
Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.
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Kiwi Agri business chooses SugarCRM for sales automation transformation
Wed, 18th Oct 2023
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sugarcrm
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procurement
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data
Catalyst Performance Agronomy leverages SugarCRM's advanced sales automation software, Sugar Sell Premier, for boosted business operations.
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Voice analytics market projected to reach USD 9.33 billion by 2030
Wed, 18th Oct 2023
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voip
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ml
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compliance
The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.
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Lightware introduces new USB-C extender Active Optical Cables
Mon, 16th Oct 2023
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gaming
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corporate
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customer service
Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.
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Conversational AI expected to transform banking sector, claims Amelia survey
Mon, 16th Oct 2023
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chatbots
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cx
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customer service
Survey reveals that 83% of banking sector believes Conversational AI will have a positive impact, according to Amelia.
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How AI is reshaping global transport and fleet insurance
Fri, 13th Oct 2023
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data analytics
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fleet management
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ai
AI revolutionizes transport and logistics, introducing an estimated $6.5 trillion to the global economy through fleet insurance.
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Bendigo & Adelaide bank leverages Google Cloud in digital move
Fri, 13th Oct 2023
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cx
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it infrastructure
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data management
Bendigo and Adelaide Bank enhances their digital banking system using Google Cloud technology for better customer experience.