Customer service stories

UK firms are hemorrhaging £244 billion a year due to poor data reconciliation causing profound revenue loss, putting jobs in danger.

Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.

Amazon Web Services and Vector Technology Solutions' joint venture, Diverge, now powers over 1 million smart energy meters in Australia and New Zealand.

New survey reveals that over two-thirds of UK businesses regret their software purchases from the last 18 months.

UK tech firm Mobile Tornado partners with The Barcode Warehouse, expanding its push-to-talk services in the national market.

Rodney Thorne is selected as the new General Manager, Channels at FUJIFILM Business Innovation Australia.

West Perth-based IT firm, Ever Nimble, has taken home the Managed Service Provider of the Year award at the Kaseya DattoCon event in Sydney.

dLocal and eSky Group enhance partnership to provide advanced payment solutions in Latin America and Africa's vibrant markets.

ToolTime has released its cloud-based job management software for UK tradespeople, aiming to streamline operations and save up to 30% working time.

Amid rising demand for SAP security solutions, SecurityBridge significantly augments its North American support teams.

Alibaba Cloud has launched Tongyi Qianwen 2.0, an advanced AI model, alongside industry-specific versions at the Apsara Conference. .

TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.

TeamViewer partners with t' order to digitalise South Korea's hospitality sector, offering first-of-its-kind remote support.

In a major move for logistics, Suttons International and LogChain join forces to advance digitisation and sustainability.

The yearly New Zealand Business Partner Gala Awards celebrate the achievements of the company's top partners across the region.

NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.

Paymentology lauded as a technology leader in the 2023 SPARK Matrix for Card Management System by Quadrant Knowledge Solutions.

Konica Minolta Australia launches the Insight Hub, a platform aimed at improving managed IT services and augmenting customer experiences.

Catalyst Performance Agronomy leverages SugarCRM's advanced sales automation software, Sugar Sell Premier, for boosted business operations.

The voice analytics market is set to soar to $9.33bn by 2030, fuelled by growing use of voice recognition tech.

Lightware Visual Engineering reveals two new USB-C extender Active Optical Cables, promising enhanced AV flexibility.

Survey reveals that 83% of banking sector believes Conversational AI will have a positive impact, according to Amelia.

AI revolutionizes transport and logistics, introducing an estimated $6.5 trillion to the global economy through fleet insurance.

Bendigo and Adelaide Bank enhances their digital banking system using Google Cloud technology for better customer experience.