Customer service stories - Page 20
Ecosystm's Tim Sheedy highlights ANZ's AI adoption challenges at Neo4j GraphSummit
Wed, 30th Jul 2025
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digital transformation
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risk & compliance
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genai
Most ANZ firms are still piloting generative AI, facing data, skills and trust hurdles before full enterprise adoption takes hold.
Australian firms weigh offshore savings against local expertise
Tue, 29th Jul 2025
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cx
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martech
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productivity
Australian firms face a tough choice: cut costs by offshoring or keep local expertise to maintain customer trust and support domestic jobs.
NiCE acquires Cognigy for USD $955 million to boost AI-powered CX
Tue, 29th Jul 2025
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uc
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cx
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martech
NiCE to acquire Cognigy for USD $955 million, combining AI platforms to enhance global customer experience with advanced conversational AI solutions.
Australian report warns of emerging risks in multi-agent AI
Tue, 29th Jul 2025
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risk & compliance
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llms
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ai
An Australian report warns the rise of multi-agent AI systems brings new risks, urging firms to adopt fresh risk management strategies beyond single-agent methods.
ChatSa unveils AI Magic for instant cross-platform chatbots
Thu, 24th Jul 2025
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crm
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genai
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ai
ChatSa launches AI Magic, enabling users to swiftly create and deploy cross-platform AI chatbots with a single text prompt, in under two minutes.
Chervon partners with Blue Yonder to transform global supply chain
Thu, 24th Jul 2025
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digital transformation
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supply chain
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clean technologies
Chervon teams up with Blue Yonder to enhance global supply chain, aiming to improve forecasting, inventory and customer service across Asia-Pacific.
OpenTable launches AI Concierge to streamline restaurant bookings
Thu, 24th Jul 2025
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genai
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data privacy
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ai
OpenTable unveils AI Concierge to ease bookings at over 60,000 restaurants by providing instant info on menus, hours, and more for savvy diners worldwide.
SOTI launches device tracking to boost Aussie retail service
Wed, 23rd Jul 2025
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digital transformation
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case study
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customer service
SOTI launches device tracking to help Australian retailers improve customer service by boosting device reliability and reducing operational downtime.
CommScope, DvSum launch AI platform to boost network analytics
Wed, 23rd Jul 2025
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data analytics
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cx
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martech
CommScope and DvSum have teamed up to launch ServAssure NXT AI, a platform combining AI and analytics to boost network monitoring and customer service efficiency.
ROLLER boosts reliability & cuts cloud costs with Datadog
Tue, 22nd Jul 2025
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siem
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customer service
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application infrastructure
Australian software provider ROLLER boosts cloud reliability and cuts costs by 60% after adopting Datadog's monitoring and security platform.
Boost.ai launches on AWS Marketplace to aid secure AI adoption
Fri, 18th Jul 2025
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data protection
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digital transformation
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cx
Boost.ai launches on AWS Marketplace to help enterprises in regulated sectors adopt secure, compliant AI agents with rapid deployment and strong data protection.
Kore.ai launches AI agent solutions in AWS Marketplace
Fri, 18th Jul 2025
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hyperscale
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ai
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customer service
Kore.ai has made its AI agent solutions available on AWS Marketplace, enabling faster deployment and streamlined procurement for enterprises across various sectors.
Zoho unveils Zia LLM & agent marketplace with focus on privacy
Thu, 17th Jul 2025
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data analytics
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hyperscale
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dc
Zoho launches Zia LLM and an AI agent marketplace, focusing on robust data privacy and customisable business solutions across global data centres.
Avetta strengthens NSW presence with new Sydney & Newcastle offices
Thu, 17th Jul 2025
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risk & compliance
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hybrid & remote work
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customer service
Avetta has opened new offices in Sydney and Newcastle to boost its presence in New South Wales and enhance service for Australian customers.
Publicis Sapient launches AI customer service platform on AWS
Thu, 17th Jul 2025
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digital transformation
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erp
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genai
Publicis Sapient has launched its AI-powered Multi-Agentic Platform for Customer Services on AWS Marketplace to boost customer service efficiency and scalability.
Sage appoints Damon Scarr to lead APAC expansion & drive growth
Tue, 15th Jul 2025
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fintech
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partner programmes
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supply chain
Sage appoints Damon Scarr as General Manager for Asia Pacific to drive growth and expand its AI-powered finance solutions across the region.
Prime Day grows in Australia as shoppers hunt value & savings
Fri, 11th Jul 2025
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cx
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martech
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amazon
Prime Day in Australia gains momentum as shoppers seek bargains amid rising living costs, with retailers leveraging discounts and omnichannel strategies for growth.
Brainfish raises USD $6.4m to expand AI support tech in US & globally
Fri, 11th Jul 2025
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cx
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martech
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genai
Brainfish has raised USD $6.4m to expand its AI-powered customer support technology, establish a US HQ, and grow its global market presence.
The next frontier of AI product development: building systems that learn with your users
Fri, 11th Jul 2025
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data analytics
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cx
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martech
Adaptive AI systems, like Amazon's Alexa Plus, learn and evolve with users in real time, promising a new era of personalised, interactive technology.
Digimune & AnyTech365 launch 24/7 tech support for Australians
Thu, 10th Jul 2025
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it services
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stock exchange
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customer service
Digimune partners with AnyTech365 to offer 24/7 multilingual IT support across Australia, boosting tech help and new revenue for local partners.