Customer service stories - Page 33

Brisbane's CompliantERP has been hailed as the 2024 Australian Small Business Champion in Information Technology, underscoring their dedication to innovation and excellence within the sector.

Manhattan Associates unveils major update to its Manhattan Active Omni solution, aimed at redefining retail operations and improving customer engagement.

Innovative analytics and AI company, SAS, led by Chris Schaub, is revolutionising risk management and compliance practices in Australia and New Zealand.

CompliantERP has received the prestigious title of 2024 Australian Small Business Champion in Information Technology, signifying its commitment to providing innovative IT solutions.

A surge in cyberattacks prompts Australia to strengthen their digital defence, aiming to utilise education and a 'human factor' to thwart attacks amid rising hacker innovation.

New Zealand-based telco, Devoli, is revolutionising the industry with its software-based automation business, creating unique offerings while fuelling plans for Asia-Pacific expansion.

Gallagher Security bolsters its South Australia and Northern Territory workforce with the appointment of industry veteran Tim Clayton as the Senior Business Development Manager.

Data Army has partnered with Hightouch, a global Composable Customer Data Platform, to provide Australian businesses with innovative data solutions.

Zoom announces 'Zoom Workplace', an AI-empowered platform and adds new features to their AI Companion service, aiming to revolutionise digital workspaces.

Australian tech solutions provider, Kinetic IT, secures title of 'Australia's Best Managed Company' for the third successive year, showcasing unwavering industry performance.

Australian consumers seek greater sustainability in product returns, with nearly half suggesting retailers could enhance their sustainability credentials.

Voice recognition technology is predicted to accelerate Australia's customer experience revolution, offering streamlined, secure, and personalised interactions across industries.

Global trade disruptor LogChain appoints industry veteran Jim Halkyard as Chief Technical Officer, signaling a major move towards the digitalisation and revolution of the supply chain industry.

Exploring 'AI-first' in business means prioritising artificial intelligence in the core of product design and operations, fostering unparalleled efficiency, agility and customer satisfaction.

Australian insurance brokers face more difficulty managing customer service demands than covering natural disasters or cyber attacks.

Brother Australia announces its Professional Monochrome Laser range, an innovative and highly durable line of A4 format printers. The new range emphasises enhanced productivity, advanced security features, sustainability and mobile connectivity.

Australian businesses could lose $74bn due to poor out-of-hours customer service, according to a study by Qualtrics, citing growing consumer frustration with inadequate after-hours support.

Full-service marketing agency, SBM, launches its state-of-the-art studios in Moorabbin, Melbourne, to bolster its commitment to enhanced customer service and regional presence.

ASUS reveals winners of the 2023 ASUS Business Partner Awards, recognising Australian partners for their contributions.

Kingston Technology remains the dominant force in the global SSD market in 2023, securing a 23.8% share, through persistent delivery of high-quality SSDs and remarkable customer service.