Customer service stories - Page 40
Keeping automation human centric
Mon, 31st Jan 2022
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crm
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martech
No matter where businesses are in their digital transformation, sooner or later, implementing automation processes will become a daily activity.
Research finds more than half of APAC consumers think customer service is an afterthought
Thu, 20th Jan 2022
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cx
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Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
Verloop.io and Vonage partner to deliver conversational AI
Wed, 19th Jan 2022
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martech
Verloop.io partners with Vonage to expand conversational AI applications across multiple channels, including WhatsApp and Facebook Messenger.
BHG shifts to new business model in 2022
Mon, 27th Dec 2021
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saas
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digital transformation
BHG has announced transformation plans as it moves into the next phase of its three-year digitalisation journey.
Soul Machines and Microsoft partner to enhance AI solutions
Tue, 14th Dec 2021
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public cloud
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martech
Soul Machines signs five-year deal with Microsoft, using Azure technology to create personalised AI experiences. Opportunities for growth in service AI.
Genesys and Google Cloud extend partnership, build future of digital customer service
Tue, 16th Nov 2021
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data analytics
Genesys and Google Cloud have expanded their partnership to connect customer support and experiences in a digital world.
Only 4 in 10 shoppers completely trust retailers to fulfill orders as promised
Fri, 12th Nov 2021
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martech
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commerce systems
Trust gap between shoppers and retailers revealed in new survey by Zebra Technologies. Only 38% of shoppers have complete trust in retailers.
Robotic Skies and Carbonix partner to advance UAV tech on global scale
Wed, 1st Sep 2021
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crm
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martech
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partner programmes
Robotic Skies partners with Carbonix to provide international field support for Carbonix UAVs in various industries.
77% of consumers will share data if their service is more personalised - Freshworks report
Wed, 25th Aug 2021
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crm
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martech
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marketing
Despite calls for better data privacy amongst businesses and their customers, it doesn't mean that the data sharing game is over.
mx51 to use Snowflake for analytics and customer service
Thu, 19th Aug 2021
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data analytics
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martech
Snowflake has been chosen by mx51 to enhance its analytics and customer service for its merchant payment platform.
Laser focus on customer-oriented tech top priority for customer service industry - report
Tue, 17th Aug 2021
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cx
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martech
CSS leaders are rapidly investing in emerging customer-focused technologies, according to new research from Gartner.
People are a demanding bunch: how to service the customer that wants everything
Fri, 30th Jul 2021
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The everything customer might sound like an abstract concept, but if we brush away the buzzword veneer, it becomes apparent that we're all everything customers.
CSPs missing huge, untapped opportunity
Tue, 6th Jul 2021
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crm
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data analytics
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martech
Customer loyalty is at stake as telecom and media providers fail to offer highly personalised experiences, says study.
Appier acquires AI-powered chatbot platform BotBonnie
Wed, 23rd Jun 2021
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martech
Appier acquires omnichannel chatbot platform BotBonnie to enhance its marketing offerings and expand customer base.
Auth0 survey reveals Australian businesses fail to meet login expectations
Wed, 2nd Jun 2021
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passwordless
Most Australian organisations fail to meet consumer expectations around login technology, according to Auth0's international research.
Customer service vital to long term success for Australian telcos
Thu, 27th May 2021
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martech
Customer loyalty is at stake as telcos fail to deliver adequate service, prompting organisations to adapt or fail to gain a competitive advantage.
Poor service quality costing companies significant revenue
Fri, 21st May 2021
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cx
Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.
Artificial intelligence top priority for organisations, but challenges remain
Mon, 3rd May 2021
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crm
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martech
Organisations in the Asia Pacific region are leading in the adoption of artificial intelligence, according to a survey by Juniper Networks.
NICE releases an AI-powered self-service platform
Fri, 23rd Apr 2021
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data analytics
NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.
Why better API monitoring is critical for achieving quality customer service
Fri, 9th Apr 2021
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martech
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api
API monitoring is crucial for maintaining application performance. Adaptive API monitoring offers unprecedented visibility and testing capabilities.