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Customer Success Stories - Page 13

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Customer Success stories

Agentic AI and Saas - The next chapter in CX
Software-as-a-Service

Agentic AI and Saas - The next chapter in CX

Agentic AI is set to revolutionise SaaS customer service by autonomously resolving 80% of common issues, transforming user experience by 2029.

By Taylor Giddens • 5 min read • Thu, 26th Jun 2025
FireMon unveils 2024 Ignite Partner Award winners worldwide
Firewalls

FireMon unveils 2024 Ignite Partner Award winners worldwide

FireMon has revealed winners of its 2024 Ignite Partner Awards, honouring global leaders in cybersecurity policy management across hybrid enterprise environments.

By Catherine Knowles • 4 min read • Thu, 26th Jun 2025
Safe Software expands to UK & Ireland to boost customer support
Data Analytics

Safe Software expands to UK & Ireland to boost customer support

Safe Software expands to the UK and Ireland, opening new centres to enhance European customer support and target USD $250m revenue by 2028.

By Sean Mitchell • 3 min read • Fri, 20th Jun 2025
Nicola Gerber appointed Fastly Vice President for APJ growth drive
Digital Transformation

Nicola Gerber appointed Fastly Vice President for APJ growth drive

Fastly has appointed Nicola Gerber as Vice President for Asia Pacific and Japan to spearhead growth and boost adoption of its edge cloud platform in the region.

By Melvin Hipolito • 3 min read • Thu, 19th Jun 2025
Pax8 launches new partner initiatives to boost feedback & support
Cloud Security

Pax8 launches new partner initiatives to boost feedback & support

Pax8 has launched new initiatives to enhance partner support and feedback through its Partner Voice Network and refreshed advisory council.

By Sean Mitchell • 3 min read • Thu, 12th Jun 2025
Roop Singh appointed Chief Executive Officer at Version 1
Digital Transformation

Roop Singh appointed Chief Executive Officer at Version 1

Roop Singh, previously Chief Commercial Officer, is appointed CEO of Version 1, ending interim leadership after former CEO's exit seven months ago.

By Jed Nykolle Harme • 3 min read • Thu, 12th Jun 2025
HubSpot launches direct connector for ChatGPT CRM insights
Software-as-a-Service

HubSpot launches direct connector for ChatGPT CRM insights

HubSpot has launched a direct ChatGPT connector for CRM insights, enabling users to analyse customer data with natural language queries and no coding.

By Catherine Knowles • 4 min read • Fri, 6th Jun 2025
Rimini Street names new COO to drive global growth strategy
Software-as-a-Service

Rimini Street names new COO to drive global growth strategy

Rimini Street appoints Vijay Kumar as COO to spearhead global growth, focusing on operational efficiency and innovative IT solutions without ERP upgrades.

By Melvin Hipolito • 3 min read • Thu, 29th May 2025
Keep them coming back: How to reduce SaaS churn rates
Software-as-a-Service

Keep them coming back: How to reduce SaaS churn rates

The global SaaS market is set to reach USD $299 billion this year, driving fierce competition and making customer retention key to reducing churn rates.

By Darek Tasak • 6 min read • Wed, 28th May 2025
Responsive launches Agent Studio to automate RFP processes
Artificial Intelligence

Responsive launches Agent Studio to automate RFP processes

Responsive unveils Agent Studio, a no-code platform letting enterprise teams build custom AI agents to streamline compliance, risk, and RFP processes effectively.

By Sean Mitchell • 4 min read • Wed, 21st May 2025
Okta names Mike Reddie to lead Australia & New Zealand region
Data Protection

Okta names Mike Reddie to lead Australia & New Zealand region

Okta has named Mike Reddie as VP and GM for Australia and New Zealand to lead growth and enhance cybersecurity amid rising AI threats.

By Melvin Hipolito • 2 min read • Thu, 15th May 2025
New Relic appoints Manivannan Govindan to lead Asia sales
Hybrid Cloud

New Relic appoints Manivannan Govindan to lead Asia sales

New Relic appoints Manivannan Govindan as Senior Director of Enterprise Sales Asia, aiming to boost growth and customer success across the Asian market.

By Melvin Hipolito • 3 min read • Wed, 14th May 2025
Udemy appoints Neeracha Taychakhoonavudh to lead CX
Digital Transformation

Udemy appoints Neeracha Taychakhoonavudh to lead CX

Udemy appoints Neeracha Taychakhoonavudh as its first Chief Customer Experience Officer to lead global customer success and operations strategy.

By Jed Nykolle Harme • 3 min read • Wed, 7th May 2025
SAP appoints Peter Moore as head of APAC partner ecosystem
Digital Transformation

SAP appoints Peter Moore as head of APAC partner ecosystem

SAP has named Peter Moore as Head of Partner Ecosystem for Asia Pacific, aiming to boost partner collaboration amid rising cloud adoption in the region.

By Melvin Hipolito • 3 min read • Tue, 6th May 2025
Fusion5 repositions as transformation partner with brand revamp
Customer Relationship Management

Fusion5 repositions as transformation partner with brand revamp

Fusion5 has rebranded from a business applications provider to a full-service transformation partner, expanding capabilities with recent acquisitions and leadership changes.

By Sean Mitchell • 4 min read • Tue, 6th May 2025
SAP appoints Peter Moore to lead Asia Pacific partner ecosystem
Software-as-a-Service

SAP appoints Peter Moore to lead Asia Pacific partner ecosystem

SAP appoints Peter Moore as Head of Partner Ecosystem for Asia Pacific to drive growth and collaboration amid rising cloud adoption and digital transformation.

By Melvin Hipolito • 3 min read • Thu, 1st May 2025

Stories from Other Regions

Customer Success stories

Skillvue raises USD $6.3 million to scale AI skills platform
Human Capital Management

Skillvue raises USD $6.3 million to scale AI skills platform

Italian HR tech startup Skillvue secures USD $6.3 million seed funding to boost its AI-driven skills discovery platform, supporting global expansion plans.

By Melvin Hipolito • 5 min read • Mon, 5th May 2025