Customers stories - Page 9

Australian telco Macquarie Telecom appoints Marika Fiorini as Chief Customer Officer to drive business growth and foster internal career development.

Australia's telcos have maintained record-low complaint rates, according to the latest Complaints-in-Context Report released by the Communications Alliance.

Research shows six in ten consumers interacted with a brand via chatbot in the last six months – 24% more than those who picked up the phone.

FYI, the document management platform, has hired former Frisk COO, David McKay as its new COO, to oversee general operations and growth ambitions.

Okta's State of Secure Identity Report reveals a rise in fraudulent registration and credential stuffing attacks in the APAC region.

OpenText has completed its acquisition of Micro Focus, aiming to assist organisations in accelerating their digital transformation.

Zoom has officially launched Zoom Virtual Agent, an intelligent conversational AI and chatbot solution designed to transform customer and employee assistance.

Latest Zendesk research signals a dramatic shift in expectations, with over two-thirds of Australian business leaders rethinking the entire customer experience.

Snowplow has announced the acquisition of Poplin Data, Snowplow's exclusive integration and enablement partner in Australia and New Zealand.

Zai appoints Jose Barroso as new General Manager for ANZ ahead of PayTo launch, bringing over a decade of sales & management experience to the role.

Former CTO of APAC at NetApp, Matthew Hurford, is appointed ANZ Area VP and MD to lead operations in Australia and New Zealand.

Anaplan announces Charles Gottdiener as their new CEO and the appointment of several new members to their Executive Leadership Team.

The GSSH is a short, broad, easily-understood safe harbour statement that's simple for customers to adopt, HackerOne states.

Nutanix has appointed Daryush Ashjari as APJ Presales Vice President, bringing with him a wealth of experience across several IT solution providers.

Nuix hires Jason Wilson as CPO responsible for product strategy and roadmap, with extensive experience in product leadership roles. #Nuix #productstrategy.

Data management firm Rubrik appoints Antoine Le Tard as VP for APAC. Le Tard, with 25 years' experience, aims to strengthen Rubrik's data security.

Location intelligence provider GapMaps adds Elizabeth Aris and Gary Cox as non-executive directors to help boost global expansion strategy.

James McNeill appointed as inTechnology Distribution's Regional Director for Healthcare & Critical Communications in Asia Pacific.

In this climate especially, deliberate and actionable strategies to enhance the customer experience should be at the top of the to do list.

Boomi has announced it has expanded its global partner program to include new opportunities for its approximately 800 partners worldwide.