Digital Channels stories

8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.

Kitestring has launched a neutral retail innovation lab in Arkansas, letting enterprise chains trial rival POS and omnichannel systems side by side.

Eagle Eye has launched Personalized Promotions, an AI platform that generates real-time, one-to-one offers for millions of retail shoppers.

Insight deepens its Stripe alliance to modernise enterprise payments and power AI-driven checkout and in-chat commerce experiences.

Akeneo launches an AI‑driven Winter Release to power “agentic commerce”, speeding product data from enrichment to activation for AI buyers.

Lycamobile Australia lifts Q4 plan activations by over 50% after streamlining offers, as it secures a Finder Mobile Awards 2026 win.

CelcomDigi launches PhoneFIX, a monthly repair plan from RM3 offering same-day fixes for phones bought from any retailer in Malaysia.

Renfrewshire’s AI adviser Millie cuts calls, saves GBP £110,000 and wins awards, as Scotland is hailed a model for council services.

8x8 buys Singapore-based Maven Lab to scale APAC CPaaS, folding Moobidesk into its CX platform for richer, multi-channel messaging.

Ecommpay has been shortlisted for four FStech 2025 awards, underlining its role in driving innovation, security and inclusion in payments.

Cyber Monday online orders in the UK surged, running about 70% higher than Black Friday as shoppers held out for last-minute deals.

10x Banking and Singapore’s audax have teamed up to help banks launch full digital services in six months while phasing out legacy cores.

Eastnets deepens its LSEG partnership, plugging real-time World-Check risk data into Safewatch Screening to sharpen financial crime checks.

Australians are reshaping Boxing Day, prioritising essentials, thrift and online safety over impulse spending amid cost-of-living strain.

AI tools and online deals help drive a 5% rise in Australian Christmas retail spending, with discount and department stores surging.

Bhutan’s Drukair has picked Worldpay as its new global payment gateway to cut cross-border declines and streamline online bookings.

Odigo’s takeover of Akio deepens its ALE Connect alliance with Alcatel-Lucent Enterprise, accelerating hybrid CCaaS and agentic AI innovation.

Nearly half of UK IT websites fail basic accessibility checks, new research warns, risking exclusion of disabled users and lost sales.

eflow Global launches AI-powered eComms modules with transparent fees from USD $0.20 per GB, cutting compliance costs for financial firms handling digital records.

UK SMEs are increasingly using fast-track finance to meet surging Black Friday demand, with applications rising nearly a third ahead of the festive season.