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Digital Employee stories

blueAPACHE partners with ControlUp on managed services
Software-as-a-Service

blueAPACHE partners with ControlUp on managed services

Mid-market customers in Australia could see faster fixes and fewer tickets as blueAPACHE folds ControlUp ONE into its managed services.

By Sean Mitchell • 4 min read • Last month
TeamViewer & ServiceNow launch AI operations tie-up
Software-as-a-Service

TeamViewer & ServiceNow launch AI operations tie-up

Enterprise IT teams could cut resolution times as TeamViewer's endpoint tools join ServiceNow's AI platform for automated remediation.

By Mark Tarre • 4 min read • Fri, 24th Jul 2026
Australian workers want human oversight for AI autonomy
Robotics

Australian workers want human oversight for AI autonomy

Most Australian staff are happy with AI as an assistant, but 64% want a human involved before it acts independently.

By Mark Tarre • 4 min read • Thu, 23rd Jul 2026

Global Stories

Digital Employee stories

GoTo, Nexthink launch bidirectional Rescue integration
Software-as-a-Service

GoTo, Nexthink launch bidirectional Rescue integration

Enterprise IT teams can now launch remote support from device data and feed actions back into reports, trimming handoffs and delays.

By Sofiah Nichole Salivio • 4 min read • This month
Ui Ai launches Amica digital employee for customer service
Software-as-a-Service

Ui Ai launches Amica digital employee for customer service

Businesses facing staffing pressures may use Ui Ai's Amica to handle customer queries, orders and leads around the clock.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Smart stuff in Dell's simplified approach to the venerable PC
Supply Chain

Smart stuff in Dell's simplified approach to the venerable PC

Businesses need not necessarily rush to replace working PCs for AI, as Dell says those with accelerators can still handle workloads.

By Donovan Jackson • 5 min read • Last month
DXC launches AI workplace service to cut support calls
AIOps

DXC launches AI workplace service to cut support calls

Early users have seen service desk calls fall by 60% as DXC's new workplace platform tries to fix IT issues before staff notice them.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Tanium named leader in IDC digital employee experience
Software-as-a-Service

Tanium named leader in IDC digital employee experience

Downtime from slow devices and failed apps is prompting larger firms to unify endpoint, security and experience tools, IDC says.

By Sean Mitchell • 4 min read • Fri, 10th Jul 2026
TeamViewer launches AI scripting tool for IT teams
Software-as-a-Service

TeamViewer launches AI scripting tool for IT teams

IT staff can now automate company-specific device fixes in plain language, cutting the need for specialist coding and speeding deployment.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 8th Jul 2026
Glean adopts Nile network service to speed AI growth
Software-as-a-Service

Glean adopts Nile network service to speed AI growth

Network speeds jumped and support tickets nearly vanished after the rollout, easing pressure on a lean IT team as AI use expands.

By Sofiah Nichole Salivio • 3 min read • Sat, 20th Jun 2026
Tanium named ISG leader in digital employee experience
Digital Transformation

Tanium named ISG leader in digital employee experience

Demand for automated workplace support is rising as ISG put Tanium among the top digital employee experience vendors in its 2025 study.

By Sean Mitchell • 4 min read • Thu, 4th Jun 2026

Stories from Other Regions

Digital Employee stories

Payouts.com & Replit expand partnership to speed builds
Software-as-a-Service

Payouts.com & Replit expand partnership to speed builds

The move could cut Payouts.com's product development cycle from months to days while keeping audit trails and PCI controls in place.

By Karen Joy Bacudo • 4 min read • Last month
LumApps names Si-Mohamed Said Chief Product Strategy role
Software-as-a-Service

LumApps names Si-Mohamed Said Chief Product Strategy role

The appointment strengthens LumApps' push to turn its AI Employee Hub into routine workplace use as it expands globally.

By Sofiah Nichole Salivio • 3 min read • Mon, 20th Jul 2026
Payouts.com launches AI agents for finance operations
Software-as-a-Service

Payouts.com launches AI agents for finance operations

Finance teams may cut manual work as the new system handles invoices, payouts and reconciliation under guardrails and human approval rules.

By Karen Joy Bacudo • 4 min read • Thu, 16th Jul 2026
HP New Zealand appoints Daniel Roberts as Head of Enterprise
Unified Communications

HP New Zealand appoints Daniel Roberts as Head of Enterprise

Businesses in New Zealand want better productivity and AI support, and HP has named a veteran executive to help meet that demand.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 24th Jun 2026
Haiilo partners Work Networks to boost platform adoption
Software-as-a-Service

Haiilo partners Work Networks to boost platform adoption

The tie-up aims to tackle poor uptake of workplace software, with rollout support focused on habits, leadership and daily use.

By Sean Mitchell • 3 min read • Wed, 17th Jun 2026
The modern MSP is a continuous improvement engine not a helpdesk
Digital Transformation

The modern MSP is a continuous improvement engine not a helpdesk

Continuous improvement, not ticket handling, is becoming the measure of value as firms expect managed services to keep pace with fast-changing IT needs.

By Ralf Donkers • 5 min read • Fri, 5th Jun 2026