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Technology news for Australian CFOs and financial decision-makers

Digital Engagement news stories

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Remote Working
Engaging technologies key to successful hybrid work environment
Adobe's Future of Time Report 2022 shows that engaging technologies are key to a successful hybrid work environment.
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Video
COVID-19 era sees consumers calling for dynamic digital experiences
Half of consumers have increased digital engagement with businesses since the start of the pandemic, with preference for video chat climbing 300%, according to new research from Vonage.
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Digital Engagement
Digital experience can make or break brand relationships with customers
60% of consumers will place blame on a brand's app even though the issue may actually lie elsewhere.
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Digital Engagement
'Old tech' may be holding back businesses & employees during COVID-19
77% of executives say good employees will start looking for a new employer if their current job doesn’t have the right information, tools, and technology they need to do their job well.
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Digital Engagement
Webinar: The role of technology in making (or breaking) employee engagement
Employee engagement equals better productivity, loyalty, and customer satisfaction – and it’s critical to an organisation’s success.
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Deloitte
SMBs getting better at digital engagement - Deloitte
The report also found that the most commonly cited barrier to small business digital engagement is cost.
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Customer experience
Why humanising the customer experience is key to business success
“Brands must think like their customers, understand their point of view, and turn that into an experience that will resonate with them."
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Customer experience
Gartner’s four musts for digital customer service
Digital technologies and growing customer expectations mean service leaders must get the digital experience right, according to Gartner.
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Government
Why governments should invest in citizen engagement platforms
"The digital revolution has seen businesses around the globe race to overhaul their ICT infrastructure, however, governments are lagging behind."
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Data analytics
Aussie software insights firm scores lucrative deal with Brazilian shopping centre group
Australian software insights company Skyfii has scored a five-year contract with a Brazilian shopping centre group.
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Digital Engagement
The six steps to discovering the X factors in the employee experience
Collecting feedback from employees at every stage of their interaction with the business can show the employee experience.
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Digital Engagement
Is virtual reality ruining our society?
We gaze into the future and the impact of digital communications and virtual reality.
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Data analytics
Exclusive: Qlik's Sharryn Napier talks employee empowerment through data analytics
"It's a way of working that encourages mass collaboration & doesn't restrict access to information, data or analysis – a democratisation of data."
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Customer experience
'Digital experience' can make or break Kiwi customer satisfaction
Digital performance has been cited by SAP research as being the dealmaker or dealbreaker to an organisation's digital performance.
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Data
Employee engagement the secret to business success
"Employees are the lifeblood the organisation and employee engagement directly affects the bottom line and determines overall company performance."
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Customer
Finding a solution to the problem that's costing ANZ businesses billions
With 14.3 million people currently employed in ANZ, unnecessary admin tasks creates a potential $61bn opportunity cost annually to organisations.
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Digital Engagement
Survey: Only 22% of Australian small businesses are digitally engaged
Australian small businesses are missing their chance to use technology to grow their businesses according to a new survey.
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Cloud
Synchrony Global and WalkMe expand APAC partnership
Synchrony Global and WalkMe have partnered up with the aim of improving employee engagement by simplifying enterprise applications.
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Digital Engagement
Connected Learning Advisory to host digital tech events this April
The Connected Learning Advisory has announced it will run a one-day professional support workshop for teachers around New Zealand this April.
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Omnichannel
Genesys omnichannel solution delivers big ROI, study shows
Genesys has released new research that indicates its omnichannel engagement solution delivers big financial returns to customers.
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Digital Engagement
Turns out it doesn't take much for your customers to go elsewhere
“The way customers engage with brands has dramatically shifted, yet many enterprises’ approach to customer service and sales is stuck in yesterday."
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Cloud
Cisco looks to make South East Queensland first smart region
“Cisco recognises this as a unique opportunity for Queensland to harness digital technology to accelerate outcomes and attract global attention."
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HP
Equipping the educator sector for success: ​Cyclone goes Platinum with HP's Enterprise Group
The ways in which we are learning is evolving. The new digital environment is empowering learners and teachers as never before.
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Deloitte
Digitally influenced retail sales to reach $2.2 trillion by 2015
“Retailers should focus on designing and building [digital] customer experiences that play to how their customers are shopping for their products."