Eric Orton stories

Eric Orton is a thoughtful observer of the evolving landscape of customer engagement, particularly in the context of the challenges posed by the pandemic. His recent stories shed light on the critical role that customer experience plays in the recovery and prosperity of businesses in a rapidly changing world.

Through his exploration of how boards of directors and senior management are adapting their strategies to focus on digital customer communications, readers can gain valuable insights into the importance of responsive and innovative approaches to customer interactions. Orton's work encourages a deeper understanding of the shifting dynamics in business operations and the need for a customer-centric mindset.