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Experience Design stories

Format-3 wins Webby Award for The Pendragon Cycle site
Customer Experience

Format-3 wins Webby Award for The Pendragon Cycle site

Recognition could help the London studio win more entertainment clients after its immersive Pendragon Cycle site took a Webby Award.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 27th Apr 2026
Studio Graphene expands into Ireland with Tribe deal
DevOps

Studio Graphene expands into Ireland with Tribe deal

The deal broadens Studio Graphene’s European reach and gives clients access to design, engineering and cloud services from one provider.

By Sofiah Nichole Salivio • 3 min read • Fri, 24th Apr 2026
When identity becomes the payment rail
Data Protection

When identity becomes the payment rail

Banks face a costly overhaul as EU rules will soon make digital identity wallets mandatory for strong customer authentication, reshaping onboarding and fraud checks.

By Martin Zeisel • 3 min read • Wed, 22nd Apr 2026
Canva launches AI 2.0 to turn prompts into editable designs
Software-as-a-Service

Canva launches AI 2.0 to turn prompts into editable designs

Users will be able to turn rough briefs into editable work as the platform broadens into office tasks and workplace software integration.

By Sofiah Nichole Salivio • 4 min read • Sat, 18th Apr 2026
Has AAA gaming left portable too late?
Gaming

Has AAA gaming left portable too late?

AAA studios risk missing the portable boom as hybrid consoles, handheld PCs and cloud services reshape where players spend their time and money.

By Kevin Janzen • 6 min read • Mon, 13th Apr 2026
8x8 wins Gold for Engage at New York design awards
Software-as-a-Service

8x8 wins Gold for Engage at New York design awards

Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.

By Sean Mitchell • 3 min read • Sat, 11th Apr 2026
Ascendion named HFS market leader in agentic services
DevOps

Ascendion named HFS market leader in agentic services

The ranking spotlights growing buyer demand for proven AI savings as enterprises shift from pilots to production across core operations.

By Sofiah Nichole Salivio • 3 min read • Sat, 11th Apr 2026
Construction claims are shaped before disputes begin
DevOps

Construction claims are shaped before disputes begin

Construction claims are often won or lost on everyday site records, yet most digital tools still prioritise delivery over evidential strength.

By Jenna Farrell • 6 min read • Wed, 25th Mar 2026
Arduino, Qualcomm launch Hackster contest for UNO Q
Gaming

Arduino, Qualcomm launch Hackster contest for UNO Q

Arduino and Qualcomm launch a global Hackster contest around the new AI-focused UNO Q board, giving away 300 units to developers.

By Mark Tarre • 4 min read • Fri, 20th Mar 2026
Dentsu ANZ appoints Danica Bellchambers to lead AI
Data Analytics

Dentsu ANZ appoints Danica Bellchambers to lead AI

Dentsu ANZ names Danica Bellchambers Chief Data & Technology Officer to unify data, tech and AI across media, creative and CX teams.

By Sean Mitchell • 3 min read • Tue, 17th Mar 2026
Gender bias in AI - how to spot it, and how to prevent it
Marketing Technologies

Gender bias in AI - how to spot it, and how to prevent it

From job ads to image tools, AI is quietly amplifying gender bias - but with better data, design and oversight, we can reverse it.

By Ruth Bucknell • 4 min read • Fri, 6th Mar 2026
Why women's influence in tech matters beyond headcount
Customer Experience

Why women's influence in tech matters beyond headcount

International Women's Day in tech must go beyond hiring targets, giving women real power over what gets designed, funded and shipped.

By Christine Bourdon • 5 min read • Thu, 5th Mar 2026
AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026

Stories from Other Regions

Experience Design stories

Alkami launches Engage to boost digital banking adoption
Digital Transformation

Alkami launches Engage to boost digital banking adoption

Banks and credit unions can now track where customers drop out in online banking journeys, helping lift adoption and self-service.

By Catherine Knowles • 4 min read • Fri, 17th Apr 2026
Arena Animation marks 30 years with Bengaluru alumni meet
EduTech

Arena Animation marks 30 years with Bengaluru alumni meet

More than 100 former students gathered in Bengaluru as the training brand widened its push into original content and new production methods.

By Sean Mitchell • 4 min read • Thu, 16th Apr 2026
Vivek Agrawal launches Hindi album in virtual Oasis
AR, VR & Metaverse

Vivek Agrawal launches Hindi album in virtual Oasis

Listeners must navigate a self-built virtual world to hear Vivek Agrawal’s debut Hindi album, as artists test new ways to stand out online.

By Kaleah Salmon • 3 min read • Thu, 9th Apr 2026
Why fintech must design with women's needs in mind
Fintech

Why fintech must design with women's needs in mind

Women are demanding, well-informed investors; designing products around their needs boosts returns, loyalty and overall customer experience.

By Lisa Hannam • 5 min read • Fri, 6th Mar 2026