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Freshworks launches Freddy AI Agent Studio for autonomous support
Software-as-a-Service

Freshworks launches Freddy AI Agent Studio for autonomous support

Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.

By Sean Mitchell • 5 min read • Thu, 12th Jun 2025
EY launches Studio+ to boost growth with AI & digital focus
Digital Transformation

EY launches Studio+ to boost growth with AI & digital focus

EY has launched Studio+, a global service combining 37 agencies and AI tech to help businesses boost growth through digital transformation and customer focus.

By Sean Mitchell • 3 min read • Mon, 9th Jun 2025
Freshworks partners with Unisys to expand ITSM solutions
Customer Experience

Freshworks partners with Unisys to expand ITSM solutions

Freshworks and Unisys have formed a global partnership to enhance IT service management solutions for mid-market clients, aiming for rapid expansion.

By Catherine Knowles • 3 min read • Fri, 28th Feb 2025
Nishant Arora named SVP of marketing at Netcore Cloud
Software-as-a-Service

Nishant Arora named SVP of marketing at Netcore Cloud

Netcore Cloud has appointed Nishant Arora as Senior Vice President of Marketing to bolster its global strategies and enhance demand generation efforts.

By Moritz Florian • 2 min read • Wed, 19th Feb 2025
Freshworks reports 22% rise in Q4 revenue to USD $194.6m
Firewalls

Freshworks reports 22% rise in Q4 revenue to USD $194.6m

Freshworks has unveiled impressive Q4 results, with revenues reaching USD $194.6 million, marking a 22% increase year-on-year and signalling robust growth.

By Shannon Williams • 3 min read • Thu, 13th Feb 2025
Freshworks appoints Subramanian to lead product management
Customer Relationship Management

Freshworks appoints Subramanian to lead product management

Freshworks has appointed Venki Subramanian as Senior Vice President of Product Management for Customer Experience, aiming to enhance its offerings for over 68,000 clients.

By Imee Dequito • 3 min read • Wed, 5th Feb 2025
Freshworks appoints Srinivasan Raghavan as Chief Product Officer
Software-as-a-Service

Freshworks appoints Srinivasan Raghavan as Chief Product Officer

Freshworks has appointed Srinivasan Raghavan as Chief Product Officer to spearhead its product strategy, enhancing growth in AI and customer experience.

By Imee Dequito • 2 min read • Tue, 3rd Dec 2024
Freshworks launches Freddy AI Agent for service efficiency
Customer Experience

Freshworks launches Freddy AI Agent for service efficiency

Freshworks has unveiled the Freddy AI Agent, designed to boost customer and employee experiences by autonomously resolving service requests in minutes.

By Kaleah Salmon • 4 min read • Wed, 30th Oct 2024
Freshworks launches Freddy AI Agent for streamlined support
Customer Experience

Freshworks launches Freddy AI Agent for streamlined support

Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.

By Shannon Williams • 4 min read • Fri, 25th Oct 2024
Freshworks launches Freddy AI agents for swift deployment
Unified Communications

Freshworks launches Freddy AI agents for swift deployment

Freshworks has launched its Freddy AI Agent, promising rapid, no-code deployment within 30 minutes, aimed at enhancing customer service for midmarket firms.

By Sean Mitchell • 3 min read • Thu, 24th Oct 2024
Kula launches AI-driven recruitment platform for global market expansion
Human Capital Management

Kula launches AI-driven recruitment platform for global market expansion

Kula launches the first hiring platform with advanced AI, aiming to revolutionise recruiting by personalising and automating every step of the process.

By Sean Mitchell • 4 min read • Fri, 20th Sep 2024
e6data secures USD $10M to revolutionise data intelligence costs
Storage

e6data secures USD $10M to revolutionise data intelligence costs

e6data secures USD $10 million in Series A funding led by Accel to disrupt data intelligence pricing, aiming to halve analytics costs and boost performance fivefold.

By Sean Mitchell • 4 min read • Wed, 18th Sep 2024
Murali Swaminathan named Chief Technology Officer at Freshworks
Human Capital Management

Murali Swaminathan named Chief Technology Officer at Freshworks

Freshworks appoints Murali Swaminathan as CTO, bringing over 30 years of software engineering experience to lead its global technology and innovation strategy.

By Imee Dequito • 2 min read • Wed, 4th Sep 2024

Stories from Other Regions

Freshworks stories

Millennials lead UK workplaces in AI tool adoption, study finds
Partner Programmes

Millennials lead UK workplaces in AI tool adoption, study finds

A new report reveals UK Millennials are more adept at using AI tools at work than Gen Z, with 74% comfortable compared to 66% of their younger peers.

By Sean Mitchell • 2 min read • Thu, 20th Mar 2025
Over half of Gen Z in UK consider AI vital for work tasks
Artificial Intelligence

Over half of Gen Z in UK consider AI vital for work tasks

New research reveals over half of UK Gen Z workers consider artificial intelligence essential in their roles, with 92% actively using AI in daily tasks.

By Sean Mitchell • 2 min read • Tue, 25th Feb 2025
UK employees increasingly favour AI in the workplace
Human Capital Management

UK employees increasingly favour AI in the workplace

A Freshworks survey reveals that nearly half of UK employees would consider job changes for better AI integration, highlighting its workplace importance.

By Melania Watson • 2 min read • Tue, 17th Dec 2024
UK employees lead Europe in AI workplace adoption
Human Capital Management

UK employees lead Europe in AI workplace adoption

UK employees lead Europe in workplace AI adoption, with 25% using AI daily and trust in the tools steadily rising.

By Melania Watson • 3 min read • Fri, 29th Nov 2024