Incident management Stories

Australian Stories

Incident management stories

Australian developers are losing half their day, most leaders have no idea

Developers spend just 16 per cent of their time coding, leaving Australian firms with hidden costs, slower delivery and rising AI risk.

By Raymond McCullagh Senior Observability Consultant and Developer Avocado and Andrew Patterson - Lead Solutions Engineer Dynatrace • 5 min read • 4 days ago

Digital Transformation

Zetifi backs identity-led safety shift in Australian fleets

Australian fleets could improve audit trails and incident response by tying safety events to verified worker identities across vehicles and field sites.

By Joseph Gabriel Lagonsin • 5 min read • Last week

Global Stories

Incident management stories

Software-as-a-Service

EcoOnline software aids World Cup final safety planning

The software is now helping emergency services, hospitals and authorities share real-time data as New York and New Jersey brace for the World Cup final.

By Sofiah Nichole Salivio • 4 min read • 3 days ago

Software-as-a-Service

Tanium named leader in IDC digital employee experience

Downtime from slow devices and failed apps is prompting larger firms to unify endpoint, security and experience tools, IDC says.

By Sean Mitchell • 4 min read • Last week

Software-as-a-Service

Cloudhouse launches outage stress test amid AI risks

Businesses face greater outage exposure as cloud, automation and AI add hidden dependencies, especially when summer holidays thin IT teams.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Robotics

NCS expands Sunshine.AI with sector deals & hiring

Clients across Asia Pacific will get new AI agents, tools and sector partnerships as NCS doubles down on sovereign deployments and hiring.

By Mark Tarre • 4 min read • Last week

Software-as-a-Service

EcoOnline launches EcoOne to unify safety & ESG data

Large employers could gain a clearer view of incidents and ESG risks as EcoOnline's new software replaces fragmented regional reporting systems.

By Sean Mitchell • 4 min read • Last week

Disaster Recovery

BlackBerry adds Microsoft Teams link to AtHoc platform

Teams users can now handle critical alerts inside their usual workspace as BlackBerry extends AtHoc for faster responses to incidents.

By Sean Mitchell • 4 min read • This month

DevOps

Elastic adds native Prometheus support for metrics

Cloud-native teams could cut observability bills as Elastic says its rebuilt metrics engine stores data more efficiently and queries up to 30 times faster.

By Sean Mitchell • 4 min read • This month

Digital Transformation

Sphera named Verdantix leader in process safety software

Verdantix's latest ranking underscores buyer demand for integrated systems, as AI and broader risk management weigh more heavily in software selection.

By Joseph Gabriel Lagonsin • 3 min read • Last month

Security Operations Centres

Hack The Box adds defensive tools for cyber readiness

Security leaders can now map team gaps more precisely as the platform adds crisis simulation, AI coaching and SOC training tools.

By Joseph Gabriel Lagonsin • 4 min read • Last month

DevOps

Nebius selects Komodor's AI SRE platform for reliability

The deployment could speed up incident response across Nebius's GPU-heavy AI cloud, where outages can leave costly compute idle and affect customers.

By Mark Tarre • 4 min read • Last month

DevOps

Oh Dear report says most website outages are brief

Most disruptions clear in minutes, but a small number of long outages can still leave sites unreachable for hours and mask real downtime.

By Sofiah Nichole Salivio • 4 min read • Last month

Software-as-a-Service

HCLTech expands Google Cloud & ServiceNow AI tie-up

The move is aimed at helping large firms shift AI from pilots into production with tighter governance across manufacturing, service and IT workflows.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

New Relic launches startup AI observability programme

The offer gives early-stage AI startups free monitoring and engineering support as software failures can quickly damage customer trust and funding prospects.

By Sean Mitchell • 4 min read • Last month