Interactive stories - Page 8
Snowflake announces series of innovations in data programmability
Wed, 9th Jun 2021
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data analytics
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martech
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planning
Snowflake empowers businesses with new data cloud features, including Snowpark, Java UDFs, unstructured data capabilities, and more.
Adobe: The power of personalisation in the age of digital experiences
Wed, 28th Apr 2021
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crm
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data analytics
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cx
Adobe's Experience Platform has gained traction in various sectors, boasting over 17 trillion audience segment evaluations daily.
Microsoft spends $19.7b to acquire AI software firm Nuance
Tue, 13th Apr 2021
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ai
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healthtech
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microsoft
The acquisition enables Microsoft to capitalise on Nuance's 'decades' of experience in both enterprise artificial intelligence (AI) and healthcare.
Video: 10 Minute IT Jams - Who is Enghouse Interactive?
Wed, 24th Mar 2021
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crm
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uc
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cx
Enghouse Interactive aims to be a leading provider of contact centre tech. We spoke to their APAC MD to find out more.
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Thu, 18th Mar 2021
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uc
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cx
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martech
Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
How a NZ contact centre solution grew into a leading Microsoft Teams offering
Thu, 18th Mar 2021
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crm
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uc
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martech
NZ-based Zeacom's software has become Enghouse's top-selling contact centre solution, with its Microsoft Teams contact centre offering at its heart.
Four ways to integrate the contact centre with Microsoft Teams and improve CX
Thu, 18th Mar 2021
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crm
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uc
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cx
Enghouse Interactive highlights the benefits of integrating contact centres with Microsoft Teams, including omni-channel routing and quality assurance.
NICE inContact infuses AI into contact centre offering
Thu, 18th Mar 2021
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crm
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uc
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data analytics
According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.
Enghouse Interactive: Why Teams is a 'game changer' for the channel
Thu, 18th Mar 2021
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crm
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uc
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martech
The company knew that there would be interest amongst channel partners and end users, but it turned out to be much stronger than expected.
Video: 10 Minute IT Jams - Interactive director of business continuity
Fri, 12th Mar 2021
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dr
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supply chain
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risk & compliance
Interactive's director of data center and business continuity, Brett Wilson, discusses the company's solutions and emerging trends in a TechDay IT Jam.
Video: 10 Minute IT Jams - Who is Interactive?
Thu, 4th Mar 2021
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dr
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digital transformation
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hyperscale
Australia's largest privately owned IT company, Interactive, discusses their data center solutions in this IT Jam.
AWS announces global expansion of AWS CCI Solutions
Thu, 14th Jan 2021
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crm
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uc
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hyperscale
Amazon Web Services (AWS) has launched AWS Contact Centre Intelligence (AWS CCI) solutions, powered by AI, to enhance customer experiences.
Cybersecurity strategies must involve every part of the organisation - study
Thu, 7th Jan 2021
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vpns
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cybersecurity
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ciso
In the past year, a third of the breaches incorporated social engineering techniques and the cost of a breach caused by a human error averaged to $3.33 million.
Organisations looking at data and analytics to connect with customers in real time
Tue, 29th Dec 2020
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crm
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data analytics
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cx
Global companies are embracing real-time customer connections as business goes digital, says UserTesting, a user insight platform.
DTEN's Zoom Rooms range brings 4K-quality meetings to every business
Tue, 10th Nov 2020
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uc
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healthtech
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video conferencing
Many organisations will understand the difficulty of sourcing products during COVID-19, largely due to shipping issues and global stock shortages.
BlueJeans adds cloud video interop for Microsoft Teams
Mon, 28th Sep 2020
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uc
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microsoft
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video conferencing
With increased support for the hybrid workforce, the latest updates are designed to help organisations plan back-to-office strategies.
Game review: WWE 2K Battlegrounds
Fri, 25th Sep 2020
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gaming
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digital entertainment
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2k games
WWE 2K Battlegrounds fails to live up to its predecessor, lacking fun gameplay and disappointing design choices.
Intelligent Automation – accelerate today and automate for tomorrow
Wed, 23rd Sep 2020
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it automation
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interactive
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pegasystems
Pega is hosting the Intelligent Automation Online Summit on 12 November, showcasing the benefits of low-code automation and how it can transform businesses.
Sony's new Bravia TVs 'Ready for PlayStation 5'
Fri, 4th Sep 2020
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digital entertainment
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sony
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tv
Sony is gearing up for the PlayStation 5 launch with its new BRAVIA TVs, featuring high framerates and low latency gaming.
Microsoft spruces up Teams platform with several new features
Thu, 16th Jul 2020
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uc
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hybrid & remote work
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microsoft
A new set of features to help virtual interactions become more engaging as the world pivots towards a stronger combination of remote and in-office working.