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IT service management (ITSM) Stories - Page 8

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IT service management (ITSM) stories

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IT service management (ITSM) stories

Sweep wins cybersecurity firms for Salesforce control
Data Protection

Sweep wins cybersecurity firms for Salesforce control

Sweep lands SailPoint, Wiz, Vanta and Varonis as security vendors seek tighter control and audit-ready visibility over Salesforce sprawl.

By Mark Tarre • 4 min read • Sat, 14th Mar 2026
Cohesity unveils Enterprise AI Resilience for safe scale
Data Protection

Cohesity unveils Enterprise AI Resilience for safe scale

Cohesity launches Enterprise AI Resilience to protect production AI, contain rogue agents and speed recovery across hybrid data estates.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 11th Mar 2026
Deskpro brings cloud & VPC help desks to AWS shopfront
Unified Communications

Deskpro brings cloud & VPC help desks to AWS shopfront

Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.

By Mark Tarre • 3 min read • Sat, 7th Mar 2026
Structural stress rises for sysadmins in hybrid IT era
DevOps

Structural stress rises for sysadmins in hybrid IT era

Hybrid IT sprawl is driving “structural stress” for sysadmins as security risks rise, responsibilities grow and control over tools shrinks.

By Shannon Williams • 3 min read • Fri, 6th Mar 2026
HPE complete care service: Refocused for your AI advantage
Hybrid Cloud

HPE complete care service: Refocused for your AI advantage

HPE revamps Complete Care Service into a unified, AI-powered support model to simplify hybrid IT, bridge silos and scale enterprise AI.

By Mark Bakker • 5 min read • Fri, 6th Mar 2026
1Kosmos adds identity checks to ServiceNow AI workflows
Unified Communications

1Kosmos adds identity checks to ServiceNow AI workflows

1Kosmos adds embedded identity checks to ServiceNow AI workflows to curb social engineering in high-risk service desk interactions.

By Catherine Knowles • 4 min read • Fri, 6th Mar 2026
Keeper connects Jira workflows with privileged access
Security Information and Event Management

Keeper connects Jira workflows with privileged access

Keeper launches native Jira integrations to tie security incident workflows directly to privileged access approvals while retaining zero-knowledge controls.

By Catherine Knowles • 4 min read • Fri, 6th Mar 2026
TeamViewer enhances Microsoft Intune integration
Mobile Device Management

TeamViewer enhances Microsoft Intune integration

TeamViewer has expanded its integration with Microsoft Intune, adding new remote support capabilities aimed at streamlining IT workflows and strengthening security.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 6th Mar 2026
UpGuard unveils Risk Automations to speed cyber fixes
Unified Communications

UpGuard unveils Risk Automations to speed cyber fixes

UpGuard debuts Risk Automations to link cyber risk findings with security workflows, promising faster fixes after USD $75 million raise.

By Shannon Williams • 4 min read • Thu, 5th Mar 2026
TCS, Zscaler expand partnership with AI workspace suite
Firewalls

TCS, Zscaler expand partnership with AI workspace suite

TCS and Zscaler launch an AI-powered zero trust workspace platform blending security, observability and experience analytics for enterprises.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 4th Mar 2026
Atlassian brings AI agents to Jira with MCP support
Software-as-a-Service

Atlassian brings AI agents to Jira with MCP support

Atlassian launches Jira AI agents with MCP support, embedding governed automation in existing workflows rather than separate chat tools.

By Catherine Knowles • 4 min read • Tue, 3rd Mar 2026
Contrast integrates with ServiceNow for app risk triage
Application Security

Contrast integrates with ServiceNow for app risk triage

Contrast links its sensors with ServiceNow workflows to sync app and API risk data, aiming to cut false positives and speed remediation.

By Catherine Knowles • 3 min read • Sat, 28th Feb 2026
Sweep unveils Multi-Org Agent to tame Salesforce sprawl
Digital Transformation

Sweep unveils Multi-Org Agent to tame Salesforce sprawl

Sweep debuts Multi-Org Agent to map complex Salesforce estates, cutting analysis from months to days and easing consolidation and AI rollout.

By Sofiah Nichole Salivio • 4 min read • Sat, 28th Feb 2026

Stories from Other Regions

IT service management (ITSM) stories

One New Zealand adopts Highlight to boost service visibility
Digital Transformation

One New Zealand adopts Highlight to boost service visibility

One New Zealand adopts Highlight to give managed network customers clearer, data-driven visibility of performance, capacity and service levels.

By Sean Mitchell • 4 min read • Tue, 10th Mar 2026
LogicMonitor boosts New Zealand push with local data hub
DevOps

LogicMonitor boosts New Zealand push with local data hub

LogicMonitor will open its first New Zealand data centre and expand local partners to support rising cloud, AI and hybrid IT demand.

By Sean Mitchell • 4 min read • Tue, 10th Mar 2026
UK CIOs race to adopt AI but governance lags behind
Data Protection

UK CIOs race to adopt AI but governance lags behind

UK CIOs accelerate AI rollouts despite misaligned strategies, skills shortages and widening governance gaps, new research reveals.

By Mark Tarre • 4 min read • Fri, 6th Mar 2026
In a cost-pressured AI race, operational maturity is now the competitive advantage
DevOps

In a cost-pressured AI race, operational maturity is now the competitive advantage

Companies racing to adopt AI risk eroding margins unless they build mature, deliberately designed operations to control cost and complexity.

By Murali Thiagarajan • 5 min read • Thu, 5th Mar 2026