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Australian Stories

IT support stories

Affinity MSP tops Australian MSPs in global 2026 ranking
Network Infrastructure

Affinity MSP tops Australian MSPs in global 2026 ranking

The result underscores the rising importance of dependable connectivity as businesses increasingly outsource support, security and network operations.

By Sean Mitchell • 4 min read • This month
Telair marks 20 years as independent Australian telco
Network Infrastructure

Telair marks 20 years as independent Australian telco

Its national network upgrade is aimed at keeping business customers connected as demand for bandwidth and resilience continues to rise.

By Joseph Gabriel Lagonsin • 3 min read • This month

Global Stories

IT support stories

Framewerx launches Neuralwerx AI help desk for SMEs
Digital Transformation

Framewerx launches Neuralwerx AI help desk for SMEs

Small and medium-sized businesses could see faster IT fixes, as 92% of tickets were resolved within 15 minutes on the new platform.

By Joseph Gabriel Lagonsin • 3 min read • Last week
VIVERE Group picks Rimini Street to support SAP ECC
Software-as-a-Service

VIVERE Group picks Rimini Street to support SAP ECC

The move will free VIVERE Group's IT staff to focus on digital transformation as the Indonesian firm avoids a costly SAP S/4HANA upgrade.

By Mark Tarre • 4 min read • Last week
Chris Gore book blames ownership for workplace tech failures
Digital Transformation

Chris Gore book blames ownership for workplace tech failures

Workplace systems often falter after go-live, leaving staff with unreliable meeting rooms and higher support costs, the book says.

By Joseph Gabriel Lagonsin • 4 min read • Last week
CyberPath study says barriers block cyber job entry
Cybersecurity

CyberPath study says barriers block cyber job entry

Australians seeking cyber security jobs face costly certification hurdles and vague entry rules, leaving employers short of qualified applicants.

By Mark Tarre • 5 min read • Last week
TeamViewer launches AI scripting tool for IT teams
Software-as-a-Service

TeamViewer launches AI scripting tool for IT teams

IT staff can now automate company-specific device fixes in plain language, cutting the need for specialist coding and speeding deployment.

By Joseph Gabriel Lagonsin • 4 min read • This month
HP expands OpenAI partnership to scale AI across business
DevOps

HP expands OpenAI partnership to scale AI across business

The rollout could speed up support, security fixes and software delivery across a business that channels more than 80% of sales through partners.

By Sean Mitchell • 4 min read • This month
Virtual desktops modernised, not retired, survey finds
IT Automation

Virtual desktops modernised, not retired, survey finds

Most users are still relying on virtual desktops, but patching confidence and rising management costs are pushing IT teams to rethink operations.

By Sofiah Nichole Salivio • 4 min read • This month
NiCE & Sopra Steria roll out AI service centre tool
Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • This month
Turner Industries cuts device costs with ChromeOS rollout
Digital Transformation

Turner Industries cuts device costs with ChromeOS rollout

The industrial contractor says the move will save hours of IT work and trim future refresh bills, with 1,200 devices already deployed.

By Sean Mitchell • 3 min read • Last month
Infosys expands GlobalFoundries deal for managed IT services
Data Analytics

Infosys expands GlobalFoundries deal for managed IT services

The chipmaker will shift more of its enterprise systems to a managed model as Infosys takes on applications, infrastructure and support.

By Mark Tarre • 4 min read • Last month
Infosys expands GlobalFoundries deal for AI-led IT services
Manufacturing

Infosys expands GlobalFoundries deal for AI-led IT services

The semiconductor maker will shift internal IT operations to a managed services model designed to cut incidents and improve employee support.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

IT support stories

Huntingdon expands Boldyn IT support across campus
Firewalls

Huntingdon expands Boldyn IT support across campus

The expanded deal will ease pressure on Huntingdon College's small IT team as it outsources more campus network security and support.

By Sofiah Nichole Salivio • 4 min read • 6 days ago
PFU launches Ricoh scanners for shared office scanning
Digital Transformation

PFU launches Ricoh scanners for shared office scanning

Shared offices can now scan without a PC as PFU's new Ricoh models aim to speed up digitisation and cut setup time.

By Sofiah Nichole Salivio • 4 min read • This month
Evernex buys Empowered & OrderWork in UK expansion
Digital Transformation

Evernex buys Empowered & OrderWork in UK expansion

The deal broadens the IT services group's reach into deployment work and field service software, while adding a bigger UK base.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Apex Computing Services wins Investors in People Platinum
Artificial Intelligence

Apex Computing Services wins Investors in People Platinum

The recognition underlines a stronger culture and staff development push at the Manchester IT firm, after it lifted from Silver in three years.

By Mark Tarre • 3 min read • Last month