Josh Shipman explores how artificial intelligence is reshaping financial services, with a particular focus on superannuation and long-term investing. His work examines the pressure on funds to modernise, the risks of inaction, and the practical ways AI can be deployed to improve member engagement, retention and outcomes.

Readers can expect clear, grounded analysis of where financial institutions sit today, why traditional approaches are under strain, and how data-driven tools can unlock trapped value such as dormant balances. By following Josh’s stories, you’ll gain insight into the strategic decisions leaders face at this crossroads, and how technology, regulation and member expectations intersect in the evolving retirement landscape.