Knowledge Management stories - Page 8

Most AI investments miss the middle ground-organisations must empower staff to build connected AI agents that automate real work safely and swiftly.

Decidr is set to acquire US AI platform Sugarwork, enhancing AI onboarding and knowledge tools across Asia-Pacific with integration into DecidrOS by 2025 year-end.

Workday has completed its acquisition of AI firm Sana, aiming to unify workplace systems into a single AI-powered interface for improved productivity.

Stack Overflow launches Stack Internal, an AI-driven platform to unify and verify enterprise knowledge, boosting developer productivity and trust in technical data.

Progress Software launches Agentic RAG for Sitefinity, an AI-driven tool for real-time, personalised content delivery with compliance controls, now in early access.

Customer Science achieved 53% revenue growth to AUD $12.15 million, earning a spot on The Australian Financial Review Fast 100 for the second consecutive year.

Mendix Connect for Workstation links cloud apps to factory devices, boosting real-time control and AI-driven automation for manufacturers worldwide.

Legora launches Portal to transform AI collaboration between law firms and clients, offering custom workflows and real-time document management for legal teams.

Holding Redlich has adopted the AI-powered Lexis Create+ within Microsoft 365, boosting legal drafting speed while ensuring accuracy and compliance.

Most firms use AI, but only a small fraction have scaled it widely, says McKinsey, with just 39% seeing notable financial benefits so far.

Guidewire will acquire ProNavigator, enhancing its platform with context-aware knowledge to improve efficiency and service in the P&C insurance sector.

In 2026, businesses will finally unlock AI's true value by mining decades of unstructured data-two kilometres beneath the surface of their digital archives.

Zendesk has been named a Leader in Gartner's 2025 Magic Quadrant for CRM Customer Engagement, praised for its AI-first Resolution Platform.

Grammarly rebrands as Superhuman, bundling writing, docs and email tools with new proactive AI agents in a cross-app subscription suite.

Responsive's Fall 2025 Release launches AI agents and no-code tools to help global enterprises boost sales with smarter, data-driven insights and faster responses.

PvX Partners invests USD $9 million in Brainstash to accelerate global growth of the Deepstash microlearning platform with user acquisition financing.

Coveo has enhanced AI support on Agentforce with custom context passthrough tools, boosting response accuracy and accelerating issue resolution for enterprises.

Oracle NetSuite unveils NetSuite Next at SuiteWorld 2025, embedding AI into its ERP suite for smarter, autonomous business workflows worldwide.

AI can help slash contact centre staff turnover in 2026 by boosting agent engagement, cutting routine tasks, and enhancing job satisfaction with smart tools.

Customer Science unveils Knowledge Quest, an AI tool enhancing Australian contact centres with real-time, accurate information to boost efficiency and satisfaction.