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Four ways AI can boost contact centre agent performance and improve customer service
Customer Experience

Four ways AI can boost contact centre agent performance and improve customer service

As AI tools increasingly permeate contact centres, their role in enhancing agent performance and customer service is proving pivotal rather than replacing humans.

By Paul Rilstone and Simon Shanks • 4 min read • Fri, 2nd Aug 2024
Kore.ai appoints Richard Oldham as Head of Pre-Sales for ANZ
Marketing Technologies

Kore.ai appoints Richard Oldham as Head of Pre-Sales for ANZ

Kore.ai names Richard Oldham as Head of Pre-Sales for Australia and New Zealand to enhance regional presence and provide robust technical support.

By Imee Dequito • 3 min read • Tue, 25th Jun 2024
Kore.ai named leader in Forrester Wave for conversational AI
Unified Communications

Kore.ai named leader in Forrester Wave for conversational AI

Kore.ai has been named a Leader in the Forrester Wave for Conversational AI for Customer Service, Q2 2024, excelling in strategy and current offerings.

By Catherine Knowles • 3 min read • Tue, 21st May 2024
Kore.ai research finds AI preference among contact centre agents & consumers
Unified Communications

Kore.ai research finds AI preference among contact centre agents & consumers

New research by Kore.ai shows a shift towards AI-driven solutions in customer service, with agents prioritising AI tech over fair pay, and consumers applauding AI's precision and reliability.

By Tom Raynel • 3 min read • Wed, 8th May 2024
Kore.ai appoints Paul Rilstone as VP for Australia & New Zealand
Customer Experience

Kore.ai appoints Paul Rilstone as VP for Australia & New Zealand

Kore.ai appoints industry veteran Paul Rilstone as Vice President for Australia and New Zealand, aiming to boost its presence and accelerate growth in the region.

By Imee Dequito • 2 min read • Wed, 24th Apr 2024
Kore.ai unveils enhanced AI platform to optimise business interactions
Customer Experience

Kore.ai unveils enhanced AI platform to optimise business interactions

Kore.ai revolutionises AI technology with Experience Optimisation Platform Version 11.0, intensifying automation capabilities to support faster, value-driven business interactions.

By Tom Raynel • 2 min read • Mon, 22nd Apr 2024
Kore.ai secures $150 million for AI expansion & innovation
Financial institutions

Kore.ai secures $150 million for AI expansion & innovation

Advanced AI tech leader Kore.ai raises $132 million in Series D funding, facilitated by FTV Capital and existing investors, aiming to boost market expansion and AI innovation.

By Catherine Knowles • 3 min read • Wed, 31st Jan 2024
Kore.ai appoints DK Sharma as President & COO
Unified Communications

Kore.ai appoints DK Sharma as President & COO

Kore.ai appoints Devendra Kumar Sharma as President and COO, bringing 30 years of industry expertise to the enterprise conversational AI leader.

By Imee Dequito • 3 min read • Wed, 23rd Aug 2023
Kore.ai strengthens its partner ecosystem and accelerates CAI adoption
Platform-as-a-Service

Kore.ai strengthens its partner ecosystem and accelerates CAI adoption

The Kore.ai channel partner program establishes a new tiered structure for channel partners and solution providers.

By Gaurav Sharma • 3 min read • Fri, 28th Jul 2023

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