Managed Services stories - Page 9
Organisations keen on quality IT service delivery but lacking or not wishing to invest in the necessary
expertise often outsource this specialised field to an expert which provides the technology, guidance
and recommendations, support and maintenance required. This is a Managed Services engagement,
with the vendor known as Managed Services Provider or MSP. In the Managed Services model, a subscription is usually paid making the service fixed cost, distinct from the break/fix model where the
service provider bills only for work done. The MSP model incentivizes preventative maintenance and is
especially popular for mid-sized organisations.
Defence renews Kinetic IT deal for ICT & base support
Wed, 28th Jan 2026
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uc
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digital transformation
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partner programmes
Australia's Defence Department renews Kinetic IT deal, expanding ICT service desk and switchboard support to a national base contact centre.
DigiCert named IDC MarketScape leader in CLM market
Wed, 28th Jan 2026
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firewalls
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hybrid cloud
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digital transformation
DigiCert has been named a Leader in IDC MarketScape's first global report on certificate lifecycle management, citing automation and scale.
Tecala gains Microsoft security status, expands ISO
Tue, 27th Jan 2026
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private cloud
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digital transformation
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public cloud
Tecala secures Microsoft security partner status and broadens ISO 27001:2022 coverage to its Automation, Data and AI division ADA.
Konica Minolta named Leader in IDC print security study
Tue, 27th Jan 2026
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firewalls
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document management
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ecm
Konica Minolta has been named a Leader in IDC's Worldwide Print Security assessment, praised for its layered, security-by-design approach.
Cythera appoints Jason Whyte to lead Australian integration
Tue, 27th Jan 2026
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digital transformation
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iot security
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advanced persistent threat protection
Cythera names Jason Whyte as Australia managing director to integrate Seamless Intelligence and Phronesis Security under one brand.
EcoOnline names David Orstad Chief Customer Officer
Mon, 26th Jan 2026
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cx
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martech
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partner programmes
EcoOnline appoints David Orstad Chief Customer Officer to lead global customer functions and launch new managed services offering.
2026: The year AI moves from promise to performance
Thu, 22nd Jan 2026
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virtualisation
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hybrid cloud
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data analytics
In 2026, AI shifts from dazzling pilots to disciplined performance, as trust, governance and human oversight overtake speed of deployment.
Rithum reshapes leadership with new CRO and CFO appointments
Thu, 22nd Jan 2026
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data analytics
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fintech
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martech
Commerce software group Rithum hires Gregory Banning as CRO and elevates Caitlin Hauser to CFO as it revamps its senior leadership team.
Manual compliance strain fuels automation push - survey
Wed, 21st Jan 2026
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digital transformation
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socs
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partner programmes
Manual compliance is throttling security teams, as RegScale finds delays, staff strain and patchy automation in most large organisations.
Lancom wins AWS Managed Service Provider designation
Wed, 21st Jan 2026
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digital transformation
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hyperscale
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public cloud
Lancom wins coveted AWS Managed Service Provider status, boosting its cloud credentials and access to joint sales and technical support.
Rimini Street touts Agentic AI ERP as upgrades stall
Wed, 21st Jan 2026
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data analytics
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digital transformation
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it automation
Rimini Street pitches Agentic AI ERP and Smart Path savings as CIOs delay costly Oracle and SAP upgrades amid rising budget pressure.
IBRS highlights Interactive's sovereign-first cloud focus
Wed, 21st Jan 2026
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data protection
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dr
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private cloud
IBRS spotlights Interactive's sovereign-first cloud strategy and hybrid services as Australian organisations rethink data residency and compliance.
Forrester tips cloud & generative AI to fuel IT boom
Tue, 20th Jan 2026
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manufacturing
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hybrid cloud
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digital transformation
Global IT services spending will rise 4.8% annually to 2029 as cloud infrastructure and generative AI reshape enterprise technology demand.
SMEs warned over hidden IT fragility as risks rise
Tue, 20th Jan 2026
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dr
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digital transformation
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mfa
Australian SMEs face rising IT fragility as cloud-era misconfigurations, weak oversight and reactive support quietly erode resilience.
Phishing services drive 389% surge in account breaches
Fri, 16th Jan 2026
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malware
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ransomware
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mfa
Phishing-as-a-Service fuels 389% jump in account breaches as attackers target Microsoft 365 and Business Email Compromise scams.
Rimini Street honoured for agentic AI & client success
Fri, 16th Jan 2026
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storage
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data analytics
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digital transformation
Rimini Street secures multiple awards for agentic AI, customer service and leadership, as Hitachi Vantara client also earns industry honour.
Portnox unveils global channel push with new VP hire
Fri, 16th Jan 2026
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saas
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firewalls
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digital transformation
Portnox launches structured global channel programme and hires veteran Kristen Knight as VP of Channel Sales to spearhead partner growth.
Portnox unveils global partner push with new channel VP
Fri, 16th Jan 2026
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firewalls
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digital transformation
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network security
Portnox launches a global channel partner programme and names cybersecurity veteran Kristen Knight as VP of Channel Sales to drive growth.
Agentic AI to redefine channel partners' business models
Thu, 15th Jan 2026
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saas
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digital transformation
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cx
Agentic AI is poised to upend the tech channel, shifting MSPs and resellers from project delivery to outcome-driven autonomous services.
Channel partners shift to data-led growth strategies
Wed, 14th Jan 2026
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data analytics
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digital transformation
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cx
Channel partners in five markets plan to prioritise data-led products and consulting in 2026, edging out managed services and subscriptions.