Mark Buckley stories
AI seen as key to tackling customer churn in Australian firms
Fri, 24th May 2024
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data analytics
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uc
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cx
Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.
Genesys to deliver full EPOS product portfolio
Thu, 5th Nov 2020
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uc
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crm
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cx
Customer experience provider Genesys has partnered with audio brand EPOS to offer the full EPOS product range to its customers.
Genesys promotes two senior executives in APAC
Tue, 21st Jan 2020
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uc
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crm
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martech
Genesys has promoted its former Australia and New Zealand (ANZ) vice president to the new role of senior vice president of Asia Pacific.