Mark Buckley stories
![Story image](../../../../../uploads/story/2024/05/24/preview_img-oGkj8GuOObOYuV20bB9CJ658.webp)
AI seen as key to tackling customer churn in Australian firms
Fri, 24th May 2024
#
data analytics
#
uc
#
cx
Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.
![Story image](../../../../../uploads/story/2020/11/05/preview_genesys-hero.webp)
Genesys to deliver full EPOS product portfolio
Thu, 5th Nov 2020
#
uc
#
crm
#
cx
Customer experience provider Genesys has partnered with audio brand EPOS to offer the full EPOS product range to its customers.
![Story image](../../../../../uploads/story/2020/01/21/preview_GettyImages-506122196.webp)
Genesys promotes two senior executives in APAC
Tue, 21st Jan 2020
#
uc
#
crm
#
martech
Genesys has promoted its former Australia and New Zealand (ANZ) vice president to the new role of senior vice president of Asia Pacific.