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Market research stories

Australian firms roll back AI agents over governance
Software-as-a-Service

Australian firms roll back AI agents over governance

Governance failures have forced most Australian enterprises to pull back customer-facing AI agents, even as spending plans and deployments keep rising.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Customers lose trust in AI in regulated industries
Data Protection

Customers lose trust in AI in regulated industries

Consumer patience is thinning, with Australian customers most likely to walk away when poor communications or clumsy data capture erode trust.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Global Stories

Market research stories

Jamf launches AI governance for Mac fleets in enterprises
Data Protection

Jamf launches AI governance for Mac fleets in enterprises

IT teams on Apple fleets can now set rules, spot unsanctioned tools and generate compliance reports as AI use spreads across Macs.

By Sean Mitchell • 4 min read • Last week
Millennials drive web domain investment, study finds
Fintech

Millennials drive web domain investment, study finds

A growing number of younger investors are treating domains as a long-term alternative asset, with .ai and .io drawing the strongest interest.

By Karen Joy Bacudo • 3 min read • Last week
Kore.ai survey says firms face unmanaged AI agent risk
Private Cloud

Kore.ai survey says firms face unmanaged AI agent risk

Most large US enterprises say AI agents are creating unmanaged financial and compliance risks, with many forced to reverse their actions.

By Sofiah Nichole Salivio • 4 min read • Last week
UK firms struggle to reach customers online, study says
Digital Transformation

UK firms struggle to reach customers online, study says

Rising ad costs and changing algorithms are leaving many UK firms with little visibility over which digital channels win customers.

By Mark Tarre • 4 min read • Last week
GSA says private mobile network deployments top 2,000
Unified Communications

GSA says private mobile network deployments top 2,000

Adoption of dedicated LTE and 5G systems is accelerating, with manufacturing still dominant and 5G now taking more than half of new projects.

By Sean Mitchell • 4 min read • Last week
UK Father's Day spending set to hit GBP £1.32 billion
Artificial Intelligence

UK Father's Day spending set to hit GBP £1.32 billion

Last-minute purchases are set to lift UK Father's Day spending to GBP £1.32 billion, with retailers bracing for a surge in courier demand.

By Mark Tarre • 4 min read • Last week
Enterprise AI use grows but readiness lags: survey
Digital Transformation

Enterprise AI use grows but readiness lags: survey

Legacy systems are slowing enterprise AI gains, with only 10% of large firms saying the technology is core to operations.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Microsoft survey warns Australian firms lag on AI governance
Software-as-a-Service

Microsoft survey warns Australian firms lag on AI governance

Only 28% of Australian workers say leaders are aligned on AI strategy, underscoring a governance gap as adoption races ahead.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Australia & New Zealand small firms lift marketing spend
Data Protection

Australia & New Zealand small firms lift marketing spend

Despite inflation and interest-rate pressure, most small firms are boosting marketing and AI use to win customers and protect revenue.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Marketers shift from AI experiment to implementation
Data Analytics

Marketers shift from AI experiment to implementation

More marketers are using AI for analysis and creative work, while planned investment in AI media is set to rise in the second half of the year.

By Sofiah Nichole Salivio • 4 min read • Last week
Attest launches AI-moderated interviews for research
Digital Transformation

Attest launches AI-moderated interviews for research

Brands can now get qualitative and quantitative research in one system, with results from consumer interviews returned within days.

By Sean Mitchell • 4 min read • Last week
Skillsoft finds gulf between AI adoption & readiness
Digital Transformation

Skillsoft finds gulf between AI adoption & readiness

Only 24% of workers feel ready to use AI effectively, as firms roll out tools faster than training and governance can keep pace.

By Sean Mitchell • 4 min read • Last week

Stories from Other Regions

Market research stories

IT teams spend 53% of time on endpoint maintenance
Digital Transformation

IT teams spend 53% of time on endpoint maintenance

Fragmented tools and patching delays are costing IT teams USD $133,000 a year in labour, according to new research.

By Mark Tarre • 4 min read • Today
US survey finds refurbished devices face trust gap
Sustainability

US survey finds refurbished devices face trust gap

Clear warranties and return policies may be needed to turn US interest in refurbished gadgets into sales, the survey found.

By Joseph Gabriel Lagonsin • 4 min read • Last week
UK poll finds strong support for facial recognition
Data Protection

UK poll finds strong support for facial recognition

Public backing is strongest where facial recognition is tied to security, with 81% supporting border checks and 53% favouring tighter limits.

By Mark Tarre • 4 min read • Last week