Messaging stories

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

Newo raises USD $25m to grow AI voice agents that answer calls for small businesses, after revenue doubled late 2025 amid rising demand.

Enreach and Cataleya team up to launch a white-label UCaaS platform for APAC service providers, targeting booming cloud comms demand.

Australian tech firm Spacetalk unveils the Freedom Platform app to centralise family safety, privacy and wellbeing across smart devices and wearables.

Paytronix launches Journey Builder, an AI tool that automates personalised marketing campaigns for restaurants and convenience stores in real time.

Alcatel-Lucent Enterprise has launched its Rainbow Hub cloud platform in Australia, enhancing unified communications for businesses via local partnerships.

Electronic Frontiers Australia disputes government claims that age assurance tech is private and robust, citing flawed methodology and privacy risks.

Psychologist Andrew Boxer reveals how texting, calls and voice notes reflect personalities and impact modern relationships amid growing screen time.

Sinch launches Model Context Protocol to enable AI agents to handle compliant real-time messaging, voice, email, and verification across channels globally.

Sinch has named Angus Mansfield as Vice President of Channel Sales for APAC, aiming to expand partnerships and boost growth in the region's booming customer communications market.

In APAC, the rise of generative AI is reshaping customer experience, with 30% of Indian firms planning major investments in the technology over the next 18 months.

Twilio has honoured 16 startups at the 2024 AI Startup Searchlight Awards for their innovative use of Twilio's tools to enhance customer engagement.

A recent study by Sinch reveals over 70% of brands view Rich Communication Services as a key channel for customer communication in five years.

Symbio Holdings has launched Scam Shield, an AI system designed to enhance scam detection in voice and messaging services, starting in Australia.

Cloudflare introduces Plexi to verify public keys in end-to-end encryption for messaging apps, starting with WhatsApp, enhancing user trust and security.

Melanoma Institute Australia signs five-year deal with RingCentral to deploy RingEX UCaaS platform across 12 clinics, enhancing communication and patient care.

Sinch has been named a Leader in the 2024 Gartner Magic Quadrant for CPaaS, marking the second consecutive year of this recognition, based on its vision and execution abilities.

Leading software firm Symbio Holdings ushers in a new era of innovation under the leadership of Michael Omeros, the newly appointed CEO, amidst its strategic growth efforts as part of Aussie Broadband Group.

Amidst a creativity crunch in APAC, brands are capitalising on data-driven insights to produce personalised video ads, aiming to stay ahead in a rapidly evolving digital landscape.

Choosing Google Workspace over other business productivity platforms requires thoughtful analysis of numerous factors specific to an organisation's needs and work style.