Business Intelligence / BI
Digital Transformation / DX
ServiceNow and Twilio introduce new messaging service
ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution.
Why Laminar Communications is all-a-chatter about messaging app LamChat
“We built our own messaging app to ensure it connects with our server. We used open-source code where possible and the programmers are people who live in Brisbane.”
Zendesk launches messaging solution with advanced capabilities
The new package brings together Zendesk’s service capabilities including messaging, into a complete offering designed to bring simplicity to the enterprise software space.
Companies' digital etiquette still a little rough around the edges
Australians are more comfortable with drinking alcohol on a video conference than other nationalities, a new survey has found.
Consumers turn to chatbots & online messaging as COVID-19 bites
The COVID-19 pandemic has led to adaptations in the way people live, work and interact – and an increase in chatbot usage is one of many customer experience side effects.
Soprano Design sees high demand for enterprise messaging apps
"businesses capable of both pushing appropriate messaging out and allowing customers to respond will be in a strong position."
Soprano Design updates enterprise messaging platform
The updated platform includes rich communication services (RCS) support for businesses and government organisations to build mobile interaction campaigns for key stakeholders.
Soprano Design to launch new digital and social channels
Cloud-based enterprise messaging solutions provider Soprano Design has announced new interactive digital channels designed to couple enterprise and social messaging platforms.
Modica Group snaps up Auckland Airport senior executive to further growth
“It is an exciting company with significant growth opportunities in New Zealand and other markets. The company has exceptional technology capability."
Freshworks launch messaging product for customer engagement
The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.
Tap into your emotions with Facebook Messenger's new features
The new features can be used professionally too as apart of Work Chat for Workplace, Facebook's communications platform for organizations.
Your 2017 resolution? Put messaging privacy on the list, says InternetNZ
"As part of your 2017 New Year’s resolutions, you should be thinking about what you can do to keep your personal information private."
Salesforce's new LiveMessage and Service Bots to deliver ultimate customer service
Salesforce is ramping up its conversational tools across social media and messaging apps, with the launch of LiveMessage for Service Cloud.
Retarus expands Singapore data center to match APAC growth
Global messaging service provider Retarus has been steadily moving into the Asian market and is expanding its Singapore data center to address demand.
The fintech start-up with a new approach to communications
We explain the backstory behind an impressive Google-backed fintech start-up
You’ve heard of Slack; we explain the tool
We look at the collaboration tool with a growing cult following
Orcon to unveil instant messaging service
Orcon is set for a "Top Secret Launch" this afternoon, but Techday already knows the score...
Android App of The Week - MightyText
Bringing you text straight from your computer with the MightyText app!