Online shopping stories
Customer experience: The heart of sustainable growth
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smartphones
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cryptocurrency
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cx
Customer experience drives sustainable financial growth, risking AUD $87 billion if ignored. Digital banks leverage automation for seamless service.
Most Britons worry over control of personal data online
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fintech
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physical security
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data privacy
A Ping Identity survey reveals that 75% of Britons feel they lack control over their online data, fuelling concerns over privacy, fraud, and identity theft.
Why it's now easier to sell in the US than in the EU
Last month
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ecommerce
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amazon
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online shopping
UK e-commerce sellers are shifting focus to the US over the EU due to fewer language barriers and simpler tax regulations, making the US market more accessible.
Australians opt for digital detox as social media use declines
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social media
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linkedin
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advertising
Australians are cutting down on social media use, especially apps like Snapchat and TikTok, as they embrace digital detox, a new report reveals.
Australian businesses must adapt to payment trends: Worldpay
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cryptocurrency
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cx
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blockchain
Australian consumers' payment preferences are evolving, with security and variety boosting revenue potential, says Worldpay's new report.
E-commerce soars in Australia & NZ amid rising data concerns
Tue, 13th Aug 2024
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martech
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personalisation
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cdp
Online shopping dominates in Australia and New Zealand, with 83% of Aussies and 77% of Kiwis shopping online monthly, notes the 2024 Ecommerce Report released by IAB Australia and Pureprofile.
UK online shopping surges to 50%, led by groceries
Thu, 25th Jul 2024
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ecommerce
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community
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online shopping
British consumers now spend nearly five hours a week shopping online, with 50% of purchases made digitally, says the latest AliExpress Consumer Insights Report.
How can retailers protect profits and keep customers happy?
Wed, 24th Jul 2024
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ai
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ecommerce
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policy abuse
Amid rising policy abuse, retailers like PrettyLittleThing tighten return rules to protect profits, sparking debate on balancing customer satisfaction and revenue.
Online shopping sees surge in parcel theft claims in Australia
Thu, 18th Jul 2024
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ecommerce
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online shopping
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black friday
Parcel theft claims in Australia have more than doubled, due to the surge in online shopping, a trend that intensified during the COVID-19 pandemic.
How to optimize your brand’s eCommerce site around key online shopping days
Wed, 17th Jul 2024
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data analytics
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cx
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martech
Optimise your eCommerce site for Black Friday, Cyber Monday, and Amazon Prime Day to capture shoppers and boost sales with data-driven strategies.
Coveo report: UK shoppers demand better digital experiences
Tue, 16th Jul 2024
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data privacy
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search
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online shopping
UK shoppers demand superior digital experiences, says Coveo's CX Industry Report. Highlighting desires for AI-powered personalization, better search results, and data transparency.
Unified Commerce Benchmark study highlights retail leaders in Singapore
Thu, 20th Jun 2024
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cx
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martech
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commerce systems
Manhattan Associates' Unified Commerce Benchmark for Specialty Retail unveils key findings from Singapore's retail sector, spotlighting leaders like Nike, Adidas, and Dior.
UK consumers expect online retail to match in-store CX
Wed, 12th Jun 2024
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cx
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martech
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genai
Coveo’s 2024 Relevance Report reveals 49% of U.K. shoppers face customer experience issues, with higher dissatisfaction among Gen Z and Millennials at 71%.
Australians shift EOFY shopping focus to online deals & security
Fri, 31st May 2024
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martech
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commerce systems
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genai
Research shows 38% of Australians plan to join EOFY sales, with 42% shopping online. The shift from tax-deductibles to electronics, and household items marks a new trend.
Pattern study reveals trust gap in Australian online shopping
Tue, 28th May 2024
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fintech
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financial systems
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ebay
Australian shoppers trust Amazon far more than emerging rivals Temu and Shein, reveals a Pattern study. Only 7% vouch for Temu's product quality.
Ecommerce isn’t replacing bricks-and-mortar retail; it’s empowering it
Tue, 28th May 2024
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martech
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omnichannel
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bnpl
Ecommerce isn't killing physical stores; it's enhancing them. In 2023, Australians spent AUD $63.6 billion online, boosting bricks-and-mortar sales.
Younger Brits lead the way in online fashion shopping
Fri, 24th May 2024
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online shopping
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consumers
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electronics
AliExpress's Consumer Insight Report reveals that younger Brits lead online fashion buying, with 93% shopping online, and livestream retail booming.
Miros unveils AI tech to revolutionise online shopping experience
Fri, 17th May 2024
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cx
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martech
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ai
Miros has launched innovative AI-driven features to transform online shopping, offering tagless and wordless search, leading to significant boosts in sales and user satisfaction.
Consumer-centric delivery: The next frontier of retail success
Fri, 17th May 2024
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cx
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martech
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supply chain & logistics
As online shopping surges, the delivery experience is becoming key. Australian retailers must meet high customer expectations to ensure lasting loyalty.
Buy Kiwi's plea to support local businesses boosts NZ economy
Fri, 10th May 2024
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ecommerce
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nz
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online shopping
Amidst NZ's retail slump, local eCommerce platform, Buy Kiwi, champions home-grown companies, promoting local spending for national economic resilience.