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Social engineering a profitable business for hackers
Phishing

Social engineering a profitable business for hackers

Widespread accessibility to generative AI tools, like ChatGPT, means that email scams are more convincing than ever before.

By Shannon Williams • 6 min read • Thu, 6th Apr 2023
Can AI really learn? And can we learn to work with it?
Generative AI

Can AI really learn? And can we learn to work with it?

The biggest controversy around AI is whether it can actually learn or if it only does what it is programmed to do. So far, the answer is 'yes and no.'.

By Fred Caranese • 5 min read • Mon, 3rd Apr 2023
Squirro launches enterprise-ready generative AI solution
IT Automation

Squirro launches enterprise-ready generative AI solution

The new solution combines generative AI's benefits while addressing issues such as hallucinations, security concerns, and integration with existing systems.

By Gaurav Sharma • 3 min read • Fri, 31st Mar 2023
Squirro releases new enterprise-ready Generative AI solution
Generative AI

Squirro releases new enterprise-ready Generative AI solution

Squirro launches new enterprise-ready Generative AI (GenAI) solution, combining Large Language Models (LLMs) and its own Composite AI for accurate results.

By Catherine Knowles • 3 min read • Wed, 29th Mar 2023
Forrester names NICE Contact Centre as a Service Leader
Unified Communications

Forrester names NICE Contact Centre as a Service Leader

Forrester has named NICE a Leader in Contact Centre as a Service (CCaaS) in a new report for the first quarter of 2023.

By Zach Thompson • 3 min read • Wed, 29th Mar 2023
Freshworks brings on new GPT-based enhancements to AI assistant
Customer Experience

Freshworks brings on new GPT-based enhancements to AI assistant

Using OpenAI's ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals.

By Catherine Knowles • 3 min read • Tue, 28th Mar 2023
Latest NICE offering using OpenAI for customer experience
Unified Communications

Latest NICE offering using OpenAI for customer experience

NICE launches Enlighten Actions, an AI offering that enables businesses to create smart and humanised customer experiences.

By Zach Thompson • 2 min read • Tue, 28th Mar 2023
Adobe brings generative AI capabilities to its Experience Cloud
Marketing Technologies

Adobe brings generative AI capabilities to its Experience Cloud

Adobe says Sensei GenAI will act as a co-pilot to help marketers and other customer experience teams increase their productivity.

By Tom Raynel • 3 min read • Fri, 24th Mar 2023
Global cloud solutions firm Searce enters ANZ market
Digital Transformation

Global cloud solutions firm Searce enters ANZ market

The new market entry will see Searce accelerate digitalisation for businesses locally to enable growth and sustainability.

By Shannon Williams • 4 min read • Fri, 24th Mar 2023
Microsoft makes new investments to support its partners
Public Cloud

Microsoft makes new investments to support its partners

Microsoft has detailed some of the new investments it is making to continue to support more of its partners as they invest with Microsoft.

By Tom Raynel • 5 min read • Thu, 23rd Mar 2023
ContractPodAi launches services hub powered by AI, including ChatGPT
DevOps

ContractPodAi launches services hub powered by AI, including ChatGPT

ContractPodAi, the AI-powered, contract lifecycle management (CLM) platform, has announced the launch of Leah, its new AI services hub.

By Catherine Knowles • 3 min read • Wed, 22nd Mar 2023
Check Point finds potential cybercrime scenarios in ChatGPT4
Malware

Check Point finds potential cybercrime scenarios in ChatGPT4

Check Point analysed ChatGPT4 and released five scenarios that threat actors can exploit to streamline malicious efforts faster and more precisely.

By Gaurav Sharma • 3 min read • Mon, 20th Mar 2023
Microsoft 365 Copilot launched with next generation AI
Artificial Intelligence

Microsoft 365 Copilot launched with next generation AI

We tuned into Satya Nadella's presentation about the future of Artificial Intelligence, where Microsoft announced a new launch.

By Donovan Jackson • 4 min read • Fri, 17th Mar 2023
CXone used by more than one million agents and supervisors
Unified Communications

CXone used by more than one million agents and supervisors

NICE has announced that CXone has more than one million agents and supervisors using the complete breadth of its functionality.

By Zach Thompson • 2 min read • Fri, 17th Mar 2023
New Relic integrates MLOps capability that monitors OpenAI's GPT
Application Performance Monitoring

New Relic integrates MLOps capability that monitors OpenAI's GPT

With two lines of code, engineering teams can monitor OpenAI completion queries while simultaneously tracking performance and cost metrics in real-time.

By Catherine Knowles • 3 min read • Thu, 16th Mar 2023
Exclusive: Zoho owes Aussie success to its partner network
Partner Programmes

Exclusive: Zoho owes Aussie success to its partner network

Zoho launched in Australia in 2019 and has launched numerous new apps, created many new jobs and grown its customer base in the region exponentially.

By Zach Thompson • 6 min read • Tue, 14th Mar 2023
Salesforce launches Einstein GPT, a world first in AI CRM tech
Customer Relationship Management

Salesforce launches Einstein GPT, a world first in AI CRM tech

Salesforce has officially launched Einstein GPT, the world's first generative AI CRM technology, which delivers AI-created content across key interactions.

By Catherine Knowles • 3 min read • Wed, 8th Mar 2023
IWD 2023: Why automation great for Local Government and their rate payers
IT Automation

IWD 2023: Why automation great for Local Government and their rate payers

The move to remote work was a seismic shift in the way their projects were managed and delivered for both staff and external consultants.

By Lorraine Sinnott • 5 min read • Wed, 8th Mar 2023

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