CFOtech Australia - Technology news for CFOs & financial decision-makers

Pegasystems stories

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Pegasystems introduces AI coach to boost workflow efficiency
Last week
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cloud services
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workflow automation
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ai
Pegasystems launches Pega GenAI Coach, an AI-guided tool offering contextual advice within workflows to optimise operations.
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Kissflow recognised as Representative Vendor by Gartner's BPA Tool Market Guide
Thu, 14th Dec 2023
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microsoft
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bi
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big data
Kissflow, a leading low-code work platform, has been named a Representative Vendor in Gartner's BPA Tool Market Guide.
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Forrester names Pega a Leader in CRM Solutions 2022 report
Tue, 2nd Aug 2022
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crm
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contact centre
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cloud services
Forrester Research has named Pega a Leader among 11 competitors in The Forrester Wave: Core CRM Solutions, Q3 2022 report.
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Marketing technologies set to increase revenues - study
Thu, 7th Jul 2022
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bi
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big data
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martech
Marketing leaders say that investment in new marketing technologies (MarTech) will drive significantly increased revenues.
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Digital transformation increasing business complexities
Wed, 25th May 2022
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digital transformation
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pegasystems
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covid-19
A new survey suggests businesses must re-examine their digital transformation approach to better help employees adapt to change.
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Appian awarded billions in damages against Pegasystems Inc.
Thu, 12th May 2022
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bi
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big data
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data analytics
Appian has been awarded USD$2.036 billion in damages against Pegasystems Inc as the result of a jury verdict in the Circuit Court for Fairfax County, Virginia.
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New low-code capabilities from Pega for AI-powered automation
Thu, 24th Mar 2022
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digital transformation
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app development
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apm
Pegasystems delivers new intelligent, low-code capabilities for AI-powered decisioning and workflow automation.
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Organisations fail to deliver on growing customer demands
Thu, 10th Feb 2022
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contact centre
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crm
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martech
Over half of customer service agents struggle with accurately recording customer requests, leading to frustration, according to a study by Pegasystems.
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Pega named a leader in Digital Process Automation
Thu, 16th Dec 2021
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digital transformation
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pegasystems
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forrester research
Pegasystems has been named a Leader in Digital Process Automation (DPA) software by Forrester, scoring highest in the current offering category.
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Pegasystems launches AI-powered customer journey capability
Fri, 3rd Dec 2021
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crm
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cx
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martech
Pegasystems introduces Next-Best-Action Customer Journeys, an AI-powered tool that revolutionizes traditional marketing.
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Pegasystems investigates where IT functions will be 5 years from now
Thu, 18th Nov 2021
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digital transformation
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pegasystems
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ndi
Global IT functions face radical transformation over next 5 years, says Pegasystems research, as IT leaders lack confidence in their own departments.
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Customer service vital to long term success for Australian telcos
Thu, 27th May 2021
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crm
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contact centre
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martech
Customer loyalty is at stake as telcos fail to deliver adequate service, prompting organisations to adapt or fail to gain a competitive advantage.
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Poor service quality costing companies significant revenue
Fri, 21st May 2021
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contact centre
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crm
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cx
Businesses risk losing customers due to inconsistencies in the efficiency and quality of service across channels.
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Real-time decisioning critical to meeting increased customer expectations
Wed, 21st Apr 2021
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crm
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cx
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martech
Real-time decisioning tools are crucial for meeting customer expectations, reducing churn, and improving the customer experience, says Pegasystems research.
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What makes an intelligent automation leader? Pegasystems releases new study
Fri, 9th Apr 2021
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cloud services
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pegasystems
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automation
For automation implementations to be successful, businesses need greater executive buy-in, implementation across the organisation and more robust governance.
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Pega acquires speech analytics firm Qurious.io
Wed, 13th Jan 2021
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contact centre
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crm
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martech
Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.
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Pegasystems completes industry first with auto-balancing feature
Wed, 18th Nov 2020
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rpa
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pegasystems
Pegasystems launches hands-free bot workload management with its new Robotic Process Automation (RPA) auto-balancing feature.
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Forrester names Pega ‘Leader’ in interaction management
Fri, 23rd Oct 2020
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crm
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cx
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martech
Received top scores in 2/3 high-level categories – current offering and strategy – as well as the highest score possible in 25 of 30 criteria.
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Intelligent Automation – accelerate today and automate for tomorrow
Wed, 23rd Sep 2020
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it automation
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pegasystems
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mit
Pega is hosting the Intelligent Automation Online Summit on 12 November, showcasing the benefits of low-code automation and how it can transform businesses.
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Businesses investing in DX more than ever thanks to COVID-19
Tue, 23rd Jun 2020
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digital transformation
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pegasystems
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it operations management
Half of Australian organisations lost customers due to communication failings during COVID-19, says research by Pegasystems.
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What’s new in the CRM CEC Magic Quadrant
Tue, 16th Jun 2020
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crm
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bi
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big data
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
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Pega launches ‘platform for platforms’ to unify app stacks
Thu, 4th Jun 2020
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paas
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cloud services
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iaas
Pega Process Fabric combines dynamic APIs, an open UX framework, UI components, robotic automation, and virtualisation to bridge connectivity gaps.
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Pega strives to rid AI-based CX systems of discrimination
Thu, 21st May 2020
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cx
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crm
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dei
The check is designed to flag possible discriminatory messages created by AI before those messages reach the customer.
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Pegasystems launches COVID-19 tracking app
Mon, 23rd Mar 2020
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pegasystems
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scheduling
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covid-19
Pegasystems launches new app to track COVID-19 among employees, providing live data dashboards and automated actions.