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Process automation Stories

Australian Stories

Process automation stories

Lendi lifts loan lodgement with AI agents & Twilio
Digital Transformation

Lendi lifts loan lodgement with AI agents & Twilio

Home loan applicants are reaching loan lodgement 2.5 times faster after Lendi Group linked AI agents to Twilio's platform.

By Karen Joy Bacudo • 4 min read • 3 days ago

Global Stories

Process automation stories

TransferMate & Serrala launch embedded global payments
Digital Transformation

TransferMate & Serrala launch embedded global payments

Serrala customers can now process cross-border payables inside one platform, reducing manual hand-offs for more than 2,800 organisations.

By Karen Joy Bacudo • 3 min read • Yesterday
Docusign's next move: Own the contract, not just the signature
Document Management

Docusign's next move: Own the contract, not just the signature

Rapid adoption as Docusign's IAM platform cuts contract delays and turns signed agreements into AI-driven workflows.

By Donovan Jackson • 6 min read • Yesterday
Atira raises USD $17.5 million for industrial AI sales
Software-as-a-Service

Atira raises USD $17.5 million for industrial AI sales

The funding will speed hiring and overseas expansion as manufacturers adopt software that has cut ask-to-bid times by up to 80%.

By Sofiah Nichole Salivio • 4 min read • Yesterday
Totogi Ontology goes live in seven telecoms deployments
Software-as-a-Service

Totogi Ontology goes live in seven telecoms deployments

Telecoms operators are using the software to cut outages, alarm noise and order failures after live trials expanded across five continents.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago
Uniper cuts hiring delays with AI recruitment agent
Software-as-a-Service

Uniper cuts hiring delays with AI recruitment agent

The energy group has trimmed hiring bottlenecks, cutting candidate sign-off time by 27 days and speeding screening by 13 days with AI.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
UiPath survey says enterprises still piloting agentic AI
Digital Transformation

UiPath survey says enterprises still piloting agentic AI

Most large firms are yet to embed AI fully, as data, integration and governance issues keep agentic projects stuck in pilots.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Blee raises USD $27 million to scale compliance software
Software-as-a-Service

Blee raises USD $27 million to scale compliance software

AI-driven content growth is forcing larger firms to speed up compliance checks, as the New York start-up targets more sectors and regions.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
AnywhereNow teams with Meridian IT on Microsoft Teams
Software-as-a-Service

AnywhereNow teams with Meridian IT on Microsoft Teams

Businesses can now add AI-driven customer service inside Microsoft Teams as AnywhereNow and Meridian IT bundle deployment and support around existing systems.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Ataccama names Systemation Benelux distributor for AI push
Hybrid Cloud

Ataccama names Systemation Benelux distributor for AI push

More local support is being lined up for firms in Belgium, the Netherlands and Luxembourg as AI projects intensify scrutiny of data quality.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
AI transforms CX to go beyond the chatbot
Digital Transformation

AI transforms CX to go beyond the chatbot

Consumers now expect faster, more automated support as AI agents handle complex customer journeys, though many firms still struggle to prove ROI.

By Anthony Caruana • 4 min read • 3 days ago
ADP expands AWS tie-up to boost AI in HR & payroll
Software-as-a-Service

ADP expands AWS tie-up to boost AI in HR & payroll

The payroll group will move core systems to AWS, aiming to speed AI features and reduce manual work across HR and tax platforms.

By Joseph Gabriel Lagonsin • 3 min read • 3 days ago

Stories from Other Regions

Process automation stories

Canadian firms race to adopt AI despite readiness gaps
Digital Transformation

Canadian firms race to adopt AI despite readiness gaps

Most firms lack the controls and skills to govern agentic AI, yet spending is rising fast as pilots spread across Canada.

By Sofiah Nichole Salivio • 5 min read • Yesterday
There is no simple guide to AI transformation, just adaptable leaders
Digital Transformation

There is no simple guide to AI transformation, just adaptable leaders

AI projects stall without trust, process changes and staff buy-in, and the firms that adapt fastest are likely to gain the edge.

By Natalie Burrows • 4 min read • Yesterday
Focal AI launches agentic platform for Canadian advisers
Customer Relationship Management

Focal AI launches agentic platform for Canadian advisers

Advisers could reclaim hours each week as the new software auto-fills forms, drafts emails and updates records after client meetings.

By Karen Joy Bacudo • 4 min read • Yesterday
UK firms confident on T+1 but not ready, Tokenovate warns
Digital Transformation

UK firms confident on T+1 but not ready, Tokenovate warns

Funding gaps and manual processing mean most post-trade firms are not yet ready for the UK's faster T+1 settlement cycle.

By Karen Joy Bacudo • 4 min read • 2 days ago
Diamond Logistics adds AI dashboards to Despatchlab
Software-as-a-Service

Diamond Logistics adds AI dashboards to Despatchlab

Logistics customers will be able to query stock and delivery data in plain English as Diamond tests a new AI agent for Despatchlab.

By Joseph Gabriel Lagonsin • 4 min read • 2 days ago