Process automation stories - Page 12

Zendesk promotes Craig Flower to chief operating officer, tasking him with accelerating its AI-first customer service and operations strategy.

Ignored 'low-risk' security alerts are seeding real enterprise breaches, with Intezer warning of dozens of overlooked threats each year.

Sage adds Copilot, AI agents and smarter automation to Sage X3, promising faster decisions for mid-sized finance and supply chain teams.

Oracle launches an AI agent platform for retail banks, blending autonomous agents and human oversight to automate and personalise services.

Discovery Consulting names SAP specialist Mark Miranda to spearhead NSW mid-market growth, targeting preferred partner status by 2028.

Salesforce denies axing 4,000 jobs for AI as critics question Agentforce reliability and the need for hard-coded fallbacks in workflows.

AI use has surged among Australian public servants, but rising data siloes and fragmented systems threaten to blunt productivity gains.

AI use in Australian payroll soars to 77%, yet more than a third of employers still doubt they are consistently paying staff correctly.

Event planners in Australia and New Zealand face tighter budgets, faster turnarounds and lingering doubts over AI's place in their work.

VEON will use MindBridge AI to scrutinise all financial transactions in real time, replacing traditional sample-based internal audits.

20i unveils Twentie, an AI assistant embedded in its hosting platform, offering account-aware support, reports and analytics with unlimited use.

WEL launches a digital approvals platform that greenlights most home solar and battery connections across its NZ network in under five minutes.

Adeptia launches Automate for Retirement Benefits Enrolment to automate fragmented data intake and speed record-keeping enrolment flows.

ServiceNow makes Anthropic's Claude its default AI for app building and wins a major Panasonic Avionics deal spanning 300+ airlines.

Consumer goods groups race to modernise fragmented data systems as they lay foundations for scaling AI and agentic tools across factories.

Luminance launches AI platform to capture contract memory and combat 'enterprise amnesia', promising 90% faster negotiations.

Catholic Schools Parramatta Diocese shortlisted for SAP Best Tech award after modern HR overhaul replacing decades-old payroll system.

ServiceNow makes Anthropic's Claude its default AI across Build Agent and workflows, promising faster app development and industry-specific gains.

Lazy supplier data is crippling procurement AI, sparking hallucinations, broken automations and a 'Transformation Wall' to adoption.

Most IT security teams doubt they can protect fast-growing AI and machine identities, as weak governance and legacy tools widen exposure.