Productivity stories - Page 4

AI rollouts are lifting UK staff engagement, but new research warns unapproved ‘shadow AI’ use is outpacing employers’ controls.

ANZ deploys AI-powered Salesforce CRM across business bank, promising faster service, streamlined workflows and time savings for frontline staff.

QuikBot and Illumia have agreed a partnership to roll out governed Physical AI robots across airport retail, airside logistics and MRO.

Most firms plan agentic AI within three years, but Celonis finds clunky processes and poor context threaten ROI and slow deployment.

8x8 reports triple-digit growth in AI voice and messaging for CX, as contact centres scale automation beyond pilots across channels.

Australian mortgage law firm Purcell Partners has rebranded as Lextech, signalling a sharper focus on technology alongside its legal services for lenders.

Celonis hires veteran software leader Ewan Henderson as North America GM to tighten AI’s link to day-to-day operations and measurable ROI.

United Rentals deploys a Snowflake-powered AI data agent to let frontline staff query governed financial and operational metrics in plain English.

Cynomi expands its governance platform for MSPs with new NIS 2 tools for Croatia and Belgium and broader AI oversight across Europe.

SME Bank turns to Flagright’s AI-native platform for real-time AML monitoring and watchlist screening as it scales across northern Europe.

Chargebase launches a unified platform giving merchants instant Verifi and Ethoca alerts, automating workflows to cut chargebacks and costs.

Genstore launches AI-driven eCommerce platform promising end-to-end shop automation, after beta users processed USD $2.3 million in sales.

YubiKey rollout boosts ROI by 265% and slashes breach exposure 99.99%, Forrester study finds, delivering multi-million USD $ gains.

Industry voices are divided on whether AI will diminish consulting roles or augment them by shifting the nature of the work.

TM Forum adds senior leaders from Deutsche Telekom and T-Mobile US to its board, strengthening its push on AI, automation and network standards.

Sixthfin debuts Closing in the UK, an AI-enabled tool to automate period-end account reconciliation and tighten financial close controls.

Most UK IT chiefs hail AI as vital to net-zero, yet over half admit they cannot accurately measure its carbon emissions or green impact.

From AI analytics to remote fixes, digital service is reshaping cash operations, boosting uptime, trust, and sustainability at every stage.

AI is deployed everywhere but embedded deeply in fewer than half of firms, as leaders warn integration and skills gaps risk a two-year setback.

Pax8 joins the UK Government’s AI Skills Boost as a Strategic Partner, aiming to help train 10 million workers in practical AI by 2030.