Quality Management stories - Page 2

Flawed, fragmented data is wasting time, money and AI potential; firms must fix ownership, visibility and tooling to restore trust.

Australian contact centres risk drowning in metrics; experts urge a sharper focus on a few vital KPIs to lift service, loyalty and morale.

Enterprises ditch paper and patchwork systems for integrated, predictive asset platforms as digital transformation becomes imperative.

Caring Hands Health Care secured ISO 9001 and ISO 45001 certifications, enhancing its quality management and occupational health and safety standards.

Consilium launches AI-powered CX platform unifying voice, video, CRM and analytics, aiming to boost enterprise engagement and agent productivity worldwide.

Mercedes-Benz enhances manufacturing efficiency and on-time delivery by integrating Celonis Process Intelligence across its global production and logistics systems.

Celonis launches enhanced AI-driven platform with digital twins to boost business process efficiency and support adaptable enterprise operations.

Tasmania's Knowby Pro wins 2025 Telstra innovation award for its AI-driven platform simplifying workplace training with bite-sized video and text instructions.

Consilium Software has launched new AI-powered apps for Webex Contact Centre, enhancing quality management and voice automation across North America and Asia Pacific.

Zoom rolls out AI upgrades across sales, service and events platforms, enhancing automation, personalised engagement and operational efficiency by 2026.

Ataccama research reveals enterprises average 42/100 in data trust, risking AI progress and regulatory compliance due to poor data quality and governance.

Melbourne-based Kaine Mathrick Tech is recognised among the world's top next-generation managed service providers for innovation and AI-driven cyber-first solutions.

Sydney's Trendspek is the first in its sector to secure SOC 2 Type 2, ISO 27001, ISO 27701, and ISO 9001 certifications amid rising AI-driven cyber threats.

Nukon joins Rockwell Automation as Australia's first partner to resell and implement the cloud-based Plex platform, enhancing digital manufacturing efficiency.

Australia's first viral vector manufacturing firm, VVMF, adopts SYSPRO Cloud ERP to enhance operations in advancing cell and gene therapies at Westmead Precinct.

Siemens expands Teamcenter X with four new SaaS PLM offerings, making lifecycle management accessible and scalable for firms of every size worldwide.

UBH Group is the first firm in the Southern Hemisphere to achieve ISO 19443 certification, bolstering Australia's nuclear supply chain readiness.

The latest World Quality Report reveals 68% of organisations are now utilising Generative AI in Quality Engineering, signalling a significant industry shift.

Mitel has launched its AI-driven Mitel Interaction Recording Insights AI, aimed at automating communication analysis and enhancing business insights globally.

Wavelink partners with Acredia to expand aged care solutions, offering innovative software that enhances resident care with seamless and efficient operations.