Quality Management stories - Page 4

Odigo launches new connector to bridge the gap between UCaaS and CCaaS solutions, promising seamless integration powered by AI and analytics.

Improved quality control, enhanced automation and new capabilities in 2023 edition of SYSPRO 8 Enterprise Resource Planning (ERP).

Zoom announces the availability of its Workforce Engagement Management suite for Contact Center customers, enhancing customer experience solutions.

Zoom announces the launch of its Workforce Engagement Management suite, offering solutions to improve customer experience and support teams.

Amazon Connect Ready Partner solutions support seamless customer engagement across multiple channels, improve employee productivity and provide data analytics.

Freshworks has unveiled Freddy Self Service, Freddy Copilot and Freddy Insights to make artificial intelligence more accessible to every workplace.

NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix: WEM report.

Assurity Consulting, the technology quality assurance company in New Zealand, is expanding its services to the Australian market.

Embracing change vital for a digitised future: water utility organisations must prepare for a digitised future by embracing cultural and technological changes.

Zespri has gone live with SAP S/4HANA Cloud, private edition, to support the kiwifruit supplier's ability to provide the highest quality produce.

TeamViewer and Hyundai Motor have signed a strategic partnership with the hopes of accelerating digital innovation within an automotive smart factory.

Trans-Tasman security integrator looks to meet the twin challenges of high client project demand tight & labour market supply with new opportunities. .

Autonomous vehicles, infotainment and smart electronics - today's consumers expect state-of-the-art features and the highest level of vehicle safety.

Optic Security Group achieves three ISO certifications across its business units in Australia and New Zealand.

The certifications confirm the company adheres to the latest Information Security Management System for data, info systems and computer networks.

Atturra has announced the acquisition of Kettering Professional Services, a specialist ERP solutions provider focusing on local manufacturing.

Enghouse Interactive highlights the benefits of integrating contact centres with Microsoft Teams, including omni-channel routing and quality assurance.

According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.

Winter 2021 features provide integrated solutions from a single provider, both from 8x8 itself and from partners including Verint.

Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.