Retail Stories

Australian Stories

Retail stories

Australian retailers prioritise AI for customer growth

Costly customer acquisition is pushing Australian retailers to use AI for better retention and productivity as 2027 growth targets sharpen.

By Karen Joy Bacudo • 4 min read • Today

Buy Now Pay Later

Australian small businesses brace for Black Friday AI boost

Many Australian retailers will borrow or defer payments to fund Black Friday stock and staff as AI shopping tools loom over sales.

By Joseph Gabriel Lagonsin • 5 min read • Yesterday

Smart Home

Dreame launches pocket cake hair dryer in Australia

Travel-friendly styling is becoming a tougher sell as Dreame enters Australia's premium haircare market with a AUD $299 foldable dryer.

By Joseph Gabriel Lagonsin • 3 min read • Today

Construction

EXP Capital plans AUD$ 1.5 billion Maitland precinct

A 150-hectare business and innovation precinct could start work within months of approval, bringing more than 8,370 jobs to the Hunter Region.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday

Shopping

Shoppers urged to check furniture warranty terms carefully

Shoppers face avoidable disputes unless they read the fine print, as many furniture warranties exclude comfort complaints, wear and tear and misuse.

By Sofiah Nichole Salivio • 5 min read • Yesterday

Housing

Australian SMEs brace for fuel, power cost pressures

Most Australian SMEs expect fuel and utility bills to squeeze margins over the next year, while 73% see the economy weakening.

By Karen Joy Bacudo • 4 min read • 2 days ago

Global Stories

Retail stories

Digital Transformation

Blue Yonder launches AI-native order management tool

Retailers and distributors are being offered tighter control over inventory, cancellations and fulfilment costs as Blue Yonder adds AI agents to order management.

By Mara Sugue • 4 min read • Today

Manufacturing

eCloudvalley renews AWS pact to push enterprise AI

The renewed pact will help the Singapore provider move enterprise AI products into more markets across Asia-Pacific as AWS backs joint development.

By Sofiah Nichole Salivio • 4 min read • Today

Application Programming Interface

Yuno adds Ecommpay to widen payment reach across regions

Merchants in Europe and Asia-Pacific can now offer more local checkout options through one integration, reducing abandoned transactions at payment stage.

By Sofiah Nichole Salivio • 3 min read • Today

Microsoft Windows

BIXOLON printer powers Serbian self-service kiosks

Eighty self-service kiosks across Serbia now use a compact receipt printer as retailers seek smaller, more reliable checkout systems.

By Sofiah Nichole Salivio • 3 min read • Yesterday

Customer Relationship Management

Predictions: Experts Discuss the Future of Loyalty in the age of AI

Customer expectations are shifting toward relevance and recognition, forcing brands to move beyond points as AI changes how loyalty is delivered.

By Aaron Crowe • 5 min read • Yesterday

eCommerce

Moon Boot taps ESW for international eCommerce push

The retailer can now serve customers in seven countries through one cross-border model, reducing the need for local legal entities and separate systems.

By Sofiah Nichole Salivio • 3 min read • Today

Artificial Intelligence

UK shoppers prefer cheaper delivery over speed, survey finds

Most UK shoppers would trade speed for savings, putting pressure on retailers to focus on free delivery, tracking and clear updates instead.

By Karen Joy Bacudo • 3 min read • 2 days ago

Physical Security

Christmas hiring rush heightens physical security risks

Seasonal recruitment can leave warehouses and retailers exposed, with misplaced access cards and unchecked visitors creating security gaps at Christmas.

By Mara Sugue • 4 min read • 2 days ago

Supply Chain

Microlise appoints Patrick Viney as Asia-Pacific director

Pressure on fleet operators to improve safety and compliance is driving Microlise's regional push as it expands sales across Australia and New Zealand.

By Mara Sugue • 4 min read • Today