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Retail Stories - Page 97

Australian Stories

Retail stories

$74 billion loss risk for firms from poor customer service
Customer Experience

$74 billion loss risk for firms from poor customer service

Australian businesses face an annual financial risk of AU$74bn due to poor customer service, reveals Qualtrics' study.

By Shannon Williams • 3 min read • Tue, 13th Feb 2024
New Notitia branch amid rising demand for tech services
Data Analytics

New Notitia branch amid rising demand for tech services

Australian tech firm Notitia is to open a third office in Canberra, driven by rising demand for data and tech consulting.

By Shannon Williams • 3 min read • Tue, 13th Feb 2024
eCommerce expert Lisa Powell joins Deliver In Person's advisory board
Customer Experience

eCommerce expert Lisa Powell joins Deliver In Person's advisory board

eCommerce veteran Lisa Powell joins personalised last-mile delivery service Deliver In Person's Advisory Board, aiming to enhance customer experience in Australia's luxury market.

By Imee Dequito • 3 min read • Thu, 8th Feb 2024
Online privacy changes may hike Australian eCommerce prices
Data Analytics

Online privacy changes may hike Australian eCommerce prices

Impending alterations to online privacy practices could inflate Australian eCommerce prices by up to 25 per cent.

By Shannon Williams • 3 min read • Wed, 7th Feb 2024
Amazon overtakes eBay as Australia's top marketplace
eCommerce

Amazon overtakes eBay as Australia's top marketplace

Amazon supersedes eBay as Australia's top marketplace, with 94% of Australians planning to continue online shopping in 2024.

By Tom Raynel • 3 min read • Wed, 7th Feb 2024

Global Stories

Retail stories

Rise in poly-employment among shift workers hits 25-year high
Health Technologies

Rise in poly-employment among shift workers hits 25-year high

Australian shift workers are increasingly taking on multiple jobs, a trend called 'poly-employment', which has reached a 25-year high.

By Shannon Williams • 3 min read • Tue, 13th Feb 2024
BigCommerce unveils Catalyst, next-gen storefront technology
Application Performance Monitoring

BigCommerce unveils Catalyst, next-gen storefront technology

BigCommerce unveils Catalyst, a next-generation storefront technology set to transform the way brands and retailers operate headless storefronts.

By Shannon Williams • 3 min read • Tue, 13th Feb 2024
Exclusive: Claroty's cybersecurity evolution in ANZ digital shift
Digital Transformation

Exclusive: Claroty's cybersecurity evolution in ANZ digital shift

Claroty's ANZ Regional Director, Leon Poggioli, details the firm's pioneering role in the defence of cyber-physical systems amid accelerating digitalisation in ANZ.

By Tom Raynel • 3 min read • Fri, 9th Feb 2024
AI threatens SaaS platforms in Aotearoa retail sector
Artificial Intelligence

AI threatens SaaS platforms in Aotearoa retail sector

In the face of rising AI presence, consumers' hunger for speed and unique shopping experiences may leave most retail SaaS platforms obsolete by 2024.

By Shannon Williams • 3 min read • Fri, 9th Feb 2024
Steve Winningham appointed as IPI's non-exec chairman
Customer Experience

Steve Winningham appointed as IPI's non-exec chairman

Contact centre specialist, IPI, has appointed seasoned industry professional Steve Winningham as its non-exec chairman to facilitate its future growth following an investment by Ethos Partners.

By Imee Dequito • 2 min read • Thu, 8th Feb 2024
Synergy Logistics partners with Techdinamics to boost warehouse tech efficiency
Partner Programmes

Synergy Logistics partners with Techdinamics to boost warehouse tech efficiency

Synergy Logistics partners with Techdinamics to provide fully integrated rate shopping and freight management solutions, improving order processing speed and accuracy while cutting operational costs.

By Kaleah Salmon • 3 min read • Thu, 8th Feb 2024
'ResumeLooters' cyber-attack disrupts 65 companies across Asia-Pacific
DevOps

'ResumeLooters' cyber-attack disrupts 65 companies across Asia-Pacific

'ResumeLooters' cybercrime campaign compromises 65 businesses in Asia-Pacific, exploiting weaknesses in job search and retail sites to steal and sell personal data of over 2 million individuals.

By Kaleah Salmon • 3 min read • Thu, 8th Feb 2024
Dotz Nano secures $12 million for carbon capture tech
Technology funding

Dotz Nano secures $12 million for carbon capture tech

Dotz Nano secures up to A$12m aimed at further developing and commercialising their innovative carbon capture technology, DOTZearth.

By Shannon Williams • 2 min read • Wed, 7th Feb 2024
Prophecy International & SOFTEL Communications announce strategic AI alliance
Unified Communications

Prophecy International & SOFTEL Communications announce strategic AI alliance

Prophecy International partners with SOFTEL Communications to integrate emite analytics with SOFTEL's AI, significantly enhancing CX.

By Shannon Williams • 3 min read • Wed, 7th Feb 2024

Stories from Other Regions

Retail stories

Prospa offers interest-free loans to New Zealand SMEs for EOFY
Supply Chain

Prospa offers interest-free loans to New Zealand SMEs for EOFY

Prospa, a fintech firm, unveils special EOFY offer providing business loans with no interest or repayments for four weeks, aimed at offering much-needed relief to SMEs facing ongoing supply chain and labour cost issues.

By Sean Mitchell • 2 min read • Mon, 12th Feb 2024
Privacy Commissioner scrutinises Foodstuffs' facial recognition trial
Surveillance

Privacy Commissioner scrutinises Foodstuffs' facial recognition trial

Privacy Commissioner scrutinises Foodstuffs North Island's facial recognition trial over potential privacy issues and concerns about accuracy and bias among New Zealand's diverse populations.

By Sean Mitchell • 3 min read • Mon, 12th Feb 2024
Alipay+ expands Singapore presence ahead of Chinese New Year
Fintech

Alipay+ expands Singapore presence ahead of Chinese New Year

Ahead of Chinese New Year, Alipay+ bolsters its Singapore presence, partnering with RWS to facilitate mobile payments for international tourists amid an anticipated tourism surge.

By Kaleah Salmon • 3 min read • Thu, 8th Feb 2024