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Australian Stories

Returns stories

Australian shoppers wary of social commerce security
Data Protection

Australian shoppers wary of social commerce security

Most Australian buyers say security fears, late deliveries and poor tracking are undermining social commerce, despite rising use of the channels.

By Sean Mitchell • 3 min read • Thu, 21st May 2026

Global Stories

Returns stories

AfterShip launches AI tool for post-purchase retail
Software-as-a-Service

AfterShip launches AI tool for post-purchase retail

Retailers could cut support costs and speed refunds as AfterShip's new AI agent automates delivery issues and return reviews.

By Joseph Gabriel Lagonsin • 4 min read • Last month
returns experience drives online shoppers away, study finds
Customer Experience

returns experience drives online shoppers away, study finds

Poor returns experiences are pushing 92% of shoppers away, while most also check refund windows before buying, Reveni's study found.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 18th Aug 2026
Australian retailers face delivery gap as costs rise
Data Analytics

Australian retailers face delivery gap as costs rise

Rising fees and longer free-shipping thresholds are widening the gap between what Australian shoppers want and what retailers promise at checkout.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 10th Jun 2026
EU digital withdrawal rule adds pressure on returns
Digital Transformation

EU digital withdrawal rule adds pressure on returns

Retailers selling into the bloc face higher costs and slower refunds as EU rules require a visible digital cancellation option in checkout flows.

By Karen Joy Bacudo • 4 min read • Tue, 2nd Jun 2026
5 eCommerce trends set to define 2026
Digital Transformation

5 eCommerce trends set to define 2026

AI shopping agents, stricter sustainability rules and tougher cross-border compliance are set to reshape online retail by 2026.

By Bobby Joseph • 7 min read • Fri, 10th Apr 2026
DHL opens Erskine Park hub for tech, auto reverse logistics
Marketing Technologies

DHL opens Erskine Park hub for tech, auto reverse logistics

DHL opens a 21,000m² Erskine Park warehouse to boost tech and auto spare parts distribution, returns handling and energy-efficient logistics.

By Sofiah Nichole Salivio • 4 min read • Thu, 19th Mar 2026
ShipStation expands ANZ tools for unified eCommerce
Data Analytics

ShipStation expands ANZ tools for unified eCommerce

ShipStation rolls out expanded fulfilment, inventory and returns tools in Australia and New Zealand to unify eCommerce operations.

By Catherine Knowles • 4 min read • Tue, 10th Mar 2026

Stories from Other Regions

Returns stories

UK shoppers prefer reliable retail tech over flashy AI
Digital Transformation

UK shoppers prefer reliable retail tech over flashy AI

UK retailers could miss the mark on digital spending, with shoppers valuing reliable basics such as pricing and returns over flashier AI tools.

By Sofiah Nichole Salivio • 3 min read • This month
AI lifts UK shopping expectations but delivery lags
Customer Experience

AI lifts UK shopping expectations but delivery lags

Only 7% of shoppers said fast delivery promises are consistently met, even as AI is widening the pool of brands UK consumers will consider.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 30th Jul 2026
UK retailers face higher EU eCommerce costs from customs
Customer Experience

UK retailers face higher EU eCommerce costs from customs

Returns and customs handling are squeezing margins for UK sellers into the EU, with extra border crossings now adding more than the new €3 fee.

By Karen Joy Bacudo • 4 min read • Fri, 24th Jul 2026
UK firms say infrastructure gaps slow green efforts
Customer Experience

UK firms say infrastructure gaps slow green efforts

Britain's green push is being hampered by patchy charging, poor data and weak supply-chain transparency, executives say.

By Sofiah Nichole Salivio • 7 min read • Sat, 6th Jun 2026
BDC report: Venture capital gaps are 'sovereignty issue'
Data sovereignty

BDC report: Venture capital gaps are 'sovereignty issue'

Foreign backers now supply up to 90% of capital in Canada's biggest venture rounds, widening concerns over ownership and economic sovereignty.

By Jake MacAndrew • 3 min read • Wed, 27th May 2026
UK shoppers prefer humans to AI for complex retail issues
Digital Transformation

UK shoppers prefer humans to AI for complex retail issues

Trust still trumps speed for refunds and complaints, with 90% of UK shoppers preferring human help on complex retail issues.

By Sofiah Nichole Salivio • 4 min read • Wed, 13th May 2026
Loop launches AI suite to cut retailer returns costs
Software-as-a-Service

Loop launches AI suite to cut retailer returns costs

Retailers could trim refunds, service queries and fraud losses as the new suite uses data from 200 million shoppers to automate post-purchase changes.

By Sean Mitchell • 4 min read • Tue, 28th Apr 2026
Huboo acquires Sorted to create joined-up logistics platform
Software-as-a-Service

Huboo acquires Sorted to create joined-up logistics platform

The deal gives retailers a single system for fulfilment, shipping and returns, serving more than 400 customers across Europe.

By Sean Mitchell • 3 min read • Wed, 22nd Apr 2026
Poor product information fuels returns & lost sales
Customer Experience

Poor product information fuels returns & lost sales

Shoppers are abandoning purchases and sending goods back as missing or inaccurate details undermine confidence, according to new Akeneo research.

By Shannon Williams • 3 min read • Tue, 31st Mar 2026