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Databricks AI helping telcos prevent churn, predict fraud
Digital Transformation

Databricks AI helping telcos prevent churn, predict fraud

By linking customer, network and operational data, telcos can spot churn and fraud sooner, while also speeding service and support decisions.

By David Shilovsky • 6 min read • Last month
Caller ID spoofing warning as phone security evolves
Unified Communications

Caller ID spoofing warning as phone security evolves

Businesses risk being misled into revealing information unless phone systems can verify caller identity across increasingly complex cloud-linked networks.

By Sofiah Nichole Salivio • 4 min read • Last month
Truecaller joins the GSMA to curb global scam calls
Data Protection

Truecaller joins the GSMA to curb global scam calls

The move gives the caller-ID app a seat in standards talks as operators face mounting pressure to curb cross-border scam calls.

By Sean Mitchell • 3 min read • Wed, 22nd Jul 2026
Google sues Chinese phishing network over fake texts
Multi-factor authentication

Google sues Chinese phishing network over fake texts

The scam network's fake texts may have reached millions of Android users, with authorities linking it to major card theft and losses.

By Joseph Gabriel Lagonsin • 5 min read • Tue, 23rd Jun 2026
Bitdefender report says scams now span every channel
Phishing

Bitdefender report says scams now span every channel

Younger adults are now more likely to lose money to fraud as scams spread across texts, calls, social ads and messaging apps.

By Sean Mitchell • 4 min read • Thu, 11th Jun 2026
Malwarebytes launches scam number check for consumers
Phishing

Malwarebytes launches scam number check for consumers

Scam calls and texts helped drive more than USD $21 billion in US losses last year, prompting a free way to vet suspicious numbers.

By Sofiah Nichole Salivio • 3 min read • Wed, 10th Jun 2026
RingCentral adds RCS, AI & Teams tools for business
Unified Communications

RingCentral adds RCS, AI & Teams tools for business

Businesses will be able to verify texts and calls more easily as RingCentral expands RCS, AI and Microsoft Teams support across key markets.

By Sean Mitchell • 5 min read • Mon, 4th May 2026
Global telcos form London AI venture to fight spam calls
Firewalls

Global telcos form London AI venture to fight spam calls

Five global telecom operators launch London-based Syntelligence AI to build network-level tools tackling spam and scam calls worldwide.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026

Stories from Other Regions

Robocalls stories

Phonely launches Alma voice model for faster calls
Customer Experience

Phonely launches Alma voice model for faster calls

The voice agent market may gain faster, cheaper phone handling as Alma undercuts GPT-4.1 on latency and cost for live calls.

By Sean Mitchell • 3 min read • Last month
Savi launches app to fight AI scams & raises USD $7m
Data Protection

Savi launches app to fight AI scams & raises USD $7m

Households hit by AI-driven fraud can now screen suspicious calls and texts as Savi debuts its app and secures USD $7 million.

By Mark Tarre • 4 min read • Thu, 9th Jul 2026
Truecaller report flags trust gap in India business calls
Unified Communications

Truecaller report flags trust gap in India business calls

Unfamiliar numbers are fuelling a trust gap in Indian business calls, despite most consumers still preferring voice for urgent matters.

By Mark Tarre • 4 min read • Wed, 8th Jul 2026
Verizon targets rising phone scams against older adults
Network Security

Verizon targets rising phone scams against older adults

Older Americans face sharper phone-fraud risks as AI voice cloning and caller ID spoofing make scams harder to spot.

By Sean Mitchell • 3 min read • Tue, 30th Jun 2026
New Zealand expands anti-scam measures across sectors
Fintech

New Zealand expands anti-scam measures across sectors

Households and businesses could be spared more fraud losses as banks, telcos and platforms widen checks and scam-blocking codes.

By Karen Joy Bacudo • 4 min read • Wed, 10th Jun 2026
UK consumers shun cold calls without trust signals
Customer Experience

UK consumers shun cold calls without trust signals

Most unsolicited business calls now go unanswered as branded caller ID and pre-call messages become key to winning trust, MaxContact found.

By Mark Tarre • 4 min read • Mon, 1st Jun 2026
UK consumers screen calls amid contact centre trust gap
Data Protection

UK consumers screen calls amid contact centre trust gap

Many legitimate calls are being ignored as scam fears and opaque AI use erode trust in contact centres across the UK.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 19th May 2026
AI-fuelled scams tied to tariffs erode Canadians' trust
Mobile Device Management

AI-fuelled scams tied to tariffs erode Canadians' trust

AI-boosted scams piggybacking on tariff and cost-of-living fears are eroding Canadians' trust in everyday digital messages, Interac warns.

By Sofiah Nichole Salivio • 4 min read • Wed, 11th Mar 2026
Indosat's AI spam shield blocks scams worth USD $500m
Firewalls

Indosat's AI spam shield blocks scams worth USD $500m

Indosat's AI spam shield blocked 2bn risky contacts in six months, averting scam losses of about USD $500m for Indonesian users.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 9th Feb 2026