ROI stories - Page 9

Australian contact centres risk drowning in metrics; experts urge a sharper focus on a few vital KPIs to lift service, loyalty and morale.

ANZ executives are shifting spend from costly ERP upgrades to agentic AI and automation as talent shortages and ROI pressure intensify.

Australian CIOs face 2026 'bill shock' as labour scrutiny intensifies and cloud-first strategies give way to cost-driven hybrid models.

Australia and New Zealand lead global generative AI adoption with 92% of firms prioritising trust, governance and decision efficiency over cost savings.

GitHub tips Australian public sector AI agents to surge from 2026, as a National AI Plan and new Chief AI Officers reshape adoption.

Enterprises brace for a cautious 2026, rolling back risky AI pilots and recasting generative tools as governed, human-supervised teammates.

AI boom gives way to realism as HR chases measurable outcomes, new AI chiefs emerge and skills outshine headcount in 2026 strategies.

Service-first IT, agentic automation and real-time data platforms are set to dominate 2026 enterprise tech strategies and infrastructure spend.

AI firms tip 2026 as the dawn of a post-transformer era, with memory-led, workflow-specific systems overtaking general-purpose models.

ThoughtSpot launches four AI agents to automate data modelling, dashboards and embedded analytics, pushing towards autonomous enterprises.

Agentic AI networks could let cybercriminals automate attacks at relentless scale, forcing security teams into a new AI-driven arms race.

Celonis' Pascal Coubard eyes rapid APAC expansion after customers unlock USD $8.1 billion in value with its upgraded process intelligence platform.

Australian and New Zealand firms rapidly adopt agentic AI, now demanding real ROI and robust governance for sustainable, scaled deployment.

Asia Pacific firms are urged to prioritise real-time, high-quality data and robust governance to unlock AI's full potential and avoid costly errors.

Phone numbers are becoming the new trust filter, helping businesses block fraud, cut wasted messages and secure real, reachable customers.

Singulr AI hires veteran tech leader Bask Iyer as Strategic Advisor to guide CIOs on governance amid rapid enterprise adoption of agentic AI.

Firms that embed AI in digital workplace tools are twice as likely to beat revenue goals, as gaps widen with slower-moving rivals.

Physical security is evolving into a strategic business function, with AI, unified platforms and hybrid cloud reshaping priorities to 2026.

Businesses that treat AI as a shiny toy, not a planned tool, risk waste, security gaps and stagnation as competitors move ahead.

Cloudera forecasts Australia's AI shift from pilots to industrial-scale, privacy-first deployments by 2026 as tech spend tops AUD $172 billion.