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Zoom unveils AI tools linking meetings to business work
Customer Relationship Management

Zoom unveils AI tools linking meetings to business work

Users will be able to search across Zoom and more than 40 apps, while AI agents turn meeting notes into tasks and updates.

By Mara Sugue • 4 min read • Today
Zoom adds unified customer context across CX tools
Customer Relationship Management

Zoom adds unified customer context across CX tools

Businesses using Zoom's CX tools will be able to see a single customer history across channels, cutting repeat explanations and speeding resolutions.

By Mara Sugue • 5 min read • Today
What Is Shadow AI and What Does It Mean for Your Organisation?
Malware

What Is Shadow AI and What Does It Mean for Your Organisation?

Gartner says 69% of organisations suspect staff are using banned AI tools, raising the risk of security or compliance incidents by 2030.

By Nish Sudhakaran • 7 min read • Today
Google adds Gemini integration to borderless Lakehouse
Software-as-a-Service

Google adds Gemini integration to borderless Lakehouse

Businesses can query data across rival clouds without moving it into Google Cloud first, as the preview aims to speed AI agents and cut duplication.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Reco raises USD $55 million with AT&T Ventures backing
Identity and Access Management

Reco raises USD $55 million with AT&T Ventures backing

The security software company will use the money to expand sales and support as enterprises race to govern AI agents accessing sensitive systems.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Luware launches NimbusOne after Microsoft certification
Customer Relationship Management

Luware launches NimbusOne after Microsoft certification

Certified by Microsoft, the new client lets contact centre agents stay in Teams or work in CRM tools, reducing switching and support burdens.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Conga expands AiMe AI tools across commercial software
Enterprise Resource Planning

Conga expands AiMe AI tools across commercial software

Customers can now use AI assistants to query live contract and pricing data as Conga adds more than 90 tools across its software stack.

By Sofiah Nichole Salivio • 3 min read • Last week
Reco raises USD $55 million as AI agent security grows
Identity and Access Management

Reco raises USD $55 million as AI agent security grows

Backers are betting that enterprise AI oversight will need sharper tools, as the security software company brings total funding to USD $140 million.

By Joseph Gabriel Lagonsin • 5 min read • Last week
Reco raises USD $55 million in AT&T Ventures-backed round
Application Security

Reco raises USD $55 million in AT&T Ventures-backed round

The deal lifts Reco's total funding to USD $140 million as enterprises race to govern AI agents linked to sensitive systems and data.

By Sofiah Nichole Salivio • 4 min read • Last week
Mastek launches AI-native services to cut software costs
Customer Relationship Management

Mastek launches AI-native services to cut software costs

Enterprises could trim underused software spend as Mastek replaces legacy tools with AI-native services tied to business outcomes.

By Sofiah Nichole Salivio • 4 min read • This month
Model ML appoints Alex Kayyal as Chief Financial Officer
Artificial Intelligence

Model ML appoints Alex Kayyal as Chief Financial Officer

The hire adds finance expertise as the software group scales rapidly, with annual recurring revenue doubling in the second quarter of 2026.

By Karen Joy Bacudo • 4 min read • This month
Cybersecurity vendors boost hiring as AI reshapes tech
DataCentre infrastructure

Cybersecurity vendors boost hiring as AI reshapes tech

Hiring by security vendors jumped 43% last quarter as AI and a tougher threat environment widened the split with slowing enterprise software roles.

By Raphael Veloso • 4 min read • This month
Manufacturers back MCP-linked AI for productivity gains
Customer Relationship Management

Manufacturers back MCP-linked AI for productivity gains

Connected product data is now seen as the key to productivity gains, with manufacturers citing faster decisions, development and launches.

By Mara Sugue • 4 min read • This month
Intezer revenue triples as enterprise AI security expands
Security Operations Centres

Intezer revenue triples as enterprise AI security expands

Enterprise buyers are moving AI security tools into live operations as staffing shortages and alert overload push automation deeper into the SOC.

By Mara Sugue • 4 min read • This month
Gainsight links Salesforce Agentforce & Slack to data
Software-as-a-Service

Gainsight links Salesforce Agentforce & Slack to data

Sales and customer success teams can now see renewal risks and expansion signals in Slack and Salesforce without switching systems.

By Mara Sugue • 4 min read • This month
Dataiku launches cross-platform AI agent management tool
Software-as-a-Service

Dataiku launches cross-platform AI agent management tool

It aims to close a governance gap as firms struggle to track AI agents across multiple cloud and software platforms and assess their risks.

By Mara Sugue • 4 min read • This month

Stories from Other Regions

Salesforce stories

Intezer triples revenue as enterprises adopt AI security
Cloud Security

Intezer triples revenue as enterprises adopt AI security

Large enterprises are moving AI security operations into production, helping the New York-based cyber security company post a tripling of first-half revenue.

By Joseph Gabriel Lagonsin • 3 min read • This month