Salesforce stories - Page 1
Cloud contact centre market grows, driven by demand for customer engagement
Last week
#
digital transformation
#
hyperscale
#
cx
The global cloud contact centre market is set to soar to USD $26,846.9 million by 2024, driven by increasing demand for scalable customer engagement solutions.
Salesforce unveils Agentforce 2.0 with enhanced AI agents
Last week
#
cx
#
martech
#
cdp
Salesforce has launched Agentforce 2.0, an innovative digital labour platform that enhances workforce scaling through custom AI agents and integrations.
Solace unveils micro-integrations for real-time data flow
Last week
#
saas
#
endpoint protection
#
migration
Solace has unveiled its new PubSub+ Micro-Integrations, enhancing real-time connectivity across various enterprise technologies for improved data integration.
Crayon appoints Kig Keat Yong as GM of Singapore unit
Last week
#
digital transformation
#
martech
#
cdp
Crayon has appointed Kig Keat Yong as General Manager of its Singapore operations, effective immediately, to lead its growth and customer relations.
Rob Ferguson named Chief Revenue Officer at Amperity
Last week
#
martech
#
it automation
#
cdp
Amperity has appointed Rob Ferguson as its new Chief Revenue Officer, aiming to enhance market momentum and drive business value through data.
Varonis expands data security to cover ServiceNow
This month
#
saas
#
data protection
#
hybrid cloud
Varonis Systems has expanded its data security offerings to include ServiceNow, enhancing protection against cyber threats for critical business data.
impact.com reports record growth & USD $200m revenue in 2024
This month
#
martech
#
cdp
#
cleantech
impact.com has reported strong growth for 2024, adding over 1,000 clients and surpassing USD $200 million in annual recurring revenue amid global challenges.
Josef secures more funding to enhance legal AI offering
This month
#
martech
#
cdp
#
genai
Josef has secured new funding to enhance its AI-driven tool, Josef Q, capitalising on strong demand from corporate legal teams since its North American launch.
Alteryx appoints Andy MacMillan as new CEO amid AI push
This month
#
martech
#
cdp
#
ai
Alteryx has appointed Andy MacMillan as its new CEO, bringing over 20 years of tech industry experience to enhance its AI-driven analytics platform.
AI could be key to restoring consumer trust in Singapore
Last month
#
cx
#
martech
#
cdp
A Salesforce report reveals a significant drop in consumer trust among Singaporeans, with 75% of respondents seeking more consistent interactions and AI solutions.
Santander appoints dentsu for global SME trade platform
Last month
#
martech
#
partner programmes
#
cdp
Santander has appointed dentsu to enhance its international growth platform for SMEs, targeting 45 markets over the next five years.
Salesforce event in Auckland highlights AI transformation
Last month
#
cx
#
martech
#
hcm
The Salesforce Agentforce World Tour in Auckland attracted over 1,300 attendees, showcasing the impact of autonomous AI agents on New Zealand businesses.
Salesforce & Warrix enhance collaboration using Slack
Last month
#
digital transformation
#
martech
#
cdp
Salesforce and Thai sportswear firm Warrix have teamed up to streamline communication and processes using Slack, enhancing collaboration and efficiency.
Decision Inc. acquires ProQuest to enhance AI & Salesforce
Last month
#
digital transformation
#
cx
#
martech
Decision Inc. has acquired ProQuest Consulting, enhancing its consultancy offerings and boosting its team in Australia to nearly 400 employees.
Salesforce showcases autonomous AI agents in Auckland event
Last month
#
digital transformation
#
cx
#
martech
At Salesforce's Agentforce World Tour in Auckland, over 1,300 attendees delved into the revolutionary capabilities of autonomous AI agents.
Kudosity launches RCS beta testing in the Asia Pacific
Last month
#
smartphones
#
data protection
#
cx
Kudosity has launched beta testing for Rich Communication Services in the Asia Pacific, inviting businesses to enhance customer engagement through innovative messaging.
BlackLine appoints Philippe Omer Decugis for European role
Last month
#
martech
#
cdp
#
sap
BlackLine has appointed Philippe Omer Decugis as Senior Vice President and General Manager for Europe to enhance growth and customer success across the region.
Amperity appoints Tony Owens as new CEO to drive growth
Last month
#
crm
#
data analytics
#
cx
Amperity has appointed Tony Alika Owens as its new CEO, bringing over 20 years of experience in global sales and enterprise operations.
Dentsu & Salesforce unveil AI-driven Smarter Media tool
Last month
#
cx
#
martech
#
cdp
Dentsu has unveiled Smarter Media, an AI-driven solution aimed at enhancing personalised buying experiences while boosting retail media monetisation.
Salesforce unveils Agentforce to revolutionise AI agents
Last month
#
cx
#
martech
#
cdp
Salesforce has unveiled Agentforce, a groundbreaking AI platform enabling businesses to deploy autonomous agents for enhanced efficiency and customer satisfaction.