Service Model Stories

Australian Stories

Service Model stories

Security Information and Event Management

Digital Resilience unveils SecMatters, a co-designed SOC solution

Digital Resilience launches SecMatters, a collaborative SOC and SIEM cybersecurity service co-designed with clients to suit unique risk needs.

By Shannon Williams • 3 min read • Thu, 14th Aug 2025

Risk & Compliance

Avetta strengthens NSW presence with new Sydney & Newcastle offices

Avetta has opened new offices in Sydney and Newcastle to boost its presence in New South Wales and enhance service for Australian customers.

By Sean Mitchell • 3 min read • Thu, 17th Jul 2025

Global Stories

Service Model stories

Digital Transformation

DXC launches OASIS for AI-era managed services oversight

Enterprises could gain earlier warning of outages as DXC OASIS uses AI agents and human oversight to unify fragmented IT operations.

By Mark Tarre • 5 min read • Last month

Firewalls

SITA launches managed airport network service with HPE

Airports could cut downtime and costs as SITA takes over network operations across terminals, hangars and airline centres using HPE technology.

By Mark Tarre • 4 min read • Last month

Fintech

Linedata deepens Broadridge NYFIX tie-up for T+1 shift

Asset managers face tighter settlement deadlines as the expanded service aims to cut manual work and reduce failed trades across Europe and APAC.

By Sofiah Nichole Salivio • 3 min read • Last month

Digital Transformation

Oracle adds Lucinity AI investigation tools for banks

Banks using Oracle’s compliance software will get AI-led case handling, as the deal aims to cut manual work in money-laundering probes.

By Karen Joy Bacudo • 3 min read • Last month

Digital Transformation

FNZ launches premium Select service for wealth clients

Wealth clients will get faster platform changes and priority support as FNZ splits its offer into premium and standard service tiers.

By Karen Joy Bacudo • 3 min read • Last month

DevOps

Anker SOLIX cracks top three in SolarQuotes battery list

Anker SOLIX has surged into SolarQuotes' top three home battery brands, as reviews and backup reliability reshape Australia's solar storage market.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Feb 2026

Risk & Compliance

Specialist Risk Group launches insurance arm in Australia

Specialist Risk Group enters Australia with Sydney and Melbourne offices, targeting mid-market clients as it grows its Asia-Pacific platform.

By Kaleah Salmon • 3 min read • Thu, 12th Feb 2026

Gaming

Logitech G predicts five key shifts in gaming for 2026

Logitech G tips 2026 as a turning point, with blockbusters, ageing gamers, creators and cosy live-service worlds reshaping how we play.

By Mark Tarre • 4 min read • Fri, 23rd Jan 2026

Software-as-a-Service

Freshworks hires Kady Srinivasan as AI era marketing chief

Freshworks names AI-focused marketer Kady Srinivasan as CMO to sharpen its global brand and go-to-market engine in crowded SaaS markets.

By Sean Mitchell • 4 min read • Thu, 8th Jan 2026

Customer Experience

Adyen unveils robust payment terminals for retail & hospitality

Adyen launches durable S1E4 Pro and versatile S1F4 Pro payment terminals, designed to boost efficiency in retail, hospitality, and beauty sectors.

By Melvin Hipolito • 3 min read • Mon, 10th Nov 2025

Privileged Access Management

KeyData Cyber & CyberArk launch managed PAMaaS for enterprises

KeyData Cyber and CyberArk have launched a subscription-based PAMaaS, offering managed privileged access security to ease enterprise cyber risks and compliance.

By Catherine Knowles • 3 min read • Thu, 30th Oct 2025

Artificial Intelligence

Ricoh study shows human connection remains vital in service era

Ricoh partners with expert Erica Dhawan to reveal study showing 85% in the US prefer genuine human service over automation in customer care.

By Melvin Hipolito • 3 min read • Tue, 7th Oct 2025

Hybrid Cloud

Oracle unveils new cloud services to boost customer success

Oracle has unveiled Oracle Cloud Success Protection and Assurance Services, enhancing cloud investments with proactive support, guided learning, and 24/7 technical assistance.

By Catherine Knowles • 3 min read • Thu, 12th Sep 2024