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Australia

Shared services Stories

Australian Stories

Shared services stories

Bailey Abbott lands AI deal with three Adelaide councils
Smart Cities

Bailey Abbott lands AI deal with three Adelaide councils

Residents could see faster council services as three Adelaide local authorities test AI under a four-year partnership with Bailey Abbott.

By Sofiah Nichole Salivio • 3 min read • Last week
TP opens Bali hub to cut Australian referral delays
Data Protection

TP opens Bali hub to cut Australian referral delays

Australian patients could reach specialists far faster as TP's Bali hub cuts referral waits from days to minutes for providers under pressure.

By Sean Mitchell • 4 min read • This month
ReadyTech wins Victorian TAFE student system rollout
Software-as-a-Service

ReadyTech wins Victorian TAFE student system rollout

More than 170,000 TAFE students in Victoria will gain a single platform for enrolments and administration as ageing systems are replaced.

By Sofiah Nichole Salivio • 5 min read • Last month
Australian firms shift core functions to offshore GCCs
Data Analytics

Australian firms shift core functions to offshore GCCs

Skills shortages and higher costs are pushing Australian companies to use offshore centres for HR, payroll, finance and technology.

By Sofiah Nichole Salivio • 4 min read • Last month

Global Stories

Shared services stories

Ransomware hits European suppliers as attacks surge 55%
Data Protection

Ransomware hits European suppliers as attacks surge 55%

Supplier breaches are amplifying disruption, with ransomware incidents in Europe rising 55.1% year on year in the first four months of 2026.

By Mark Tarre • 4 min read • Last month
Magnum Ice Cream names Accenture, HCL for tech carve-out
Customer Relationship Management

Magnum Ice Cream names Accenture, HCL for tech carve-out

The separation from Unilever will hinge on a new digital backbone, with systems to be rolled out over 18 months before TSA support ends in 2027.

By Sean Mitchell • 3 min read • Last month
Vistra launches Latam unit after Biz Latin Hub deal
Human Capital Management

Vistra launches Latam unit after Biz Latin Hub deal

The new unit targets firms expanding across Latin America, where varying rules can complicate cross-border operations and raise compliance costs.

By Sofiah Nichole Salivio • 4 min read • Last month
Basware named Gartner Leader in accounts payable apps
Software-as-a-Service

Basware named Gartner Leader in accounts payable apps

Finance teams face tighter AP controls and fraud risks as Basware gains a second major analyst endorsement for its AI-driven platform.

By Karen Joy Bacudo • 4 min read • Last month
North Carolina picks Tanium for SecureNC cyber scheme
Endpoint Protection

North Carolina picks Tanium for SecureNC cyber scheme

The statewide rollout aims to give counties, cities and universities real-time visibility into cyber threats as attacks on public services intensify.

By Mark Tarre • 4 min read • Last month
Basware named Forrester AP invoice automation leader
Software-as-a-Service

Basware named Forrester AP invoice automation leader

The recognition underscores rising demand for invoice tools that can meet tighter e-invoicing rules, cut fraud risk and support AI oversight.

By Karen Joy Bacudo • 4 min read • Last month

Stories from Other Regions

Shared services stories

Hart council expands KHIPU cyber monitoring partnership
Data Protection

Hart council expands KHIPU cyber monitoring partnership

The Hampshire authority gains 24-hour protection for resident data and services without the cost of building its own security centre.

By Sean Mitchell • 4 min read • Last week
Catalyst urges New Zealand to back local tech suppliers
Software-as-a-Service

Catalyst urges New Zealand to back local tech suppliers

With NZD $13 billion set to be spent on public technology, the firm says procurement reform could keep more taxpayer money and control at home.

By Sofiah Nichole Salivio • 5 min read • Last week
Equiti opens Bangalore technology hub for global growth
Software-as-a-Service

Equiti opens Bangalore technology hub for global growth

The Dubai-based group is tapping India's engineering talent to deepen support for client platforms, AI and cyber security worldwide.

By Sofiah Nichole Salivio • 4 min read • Last week
Canadian AI consortium launches: Telus, Scotiabank partners
Digital Transformation

Canadian AI consortium launches: Telus, Scotiabank partners

Regulated firms in Canada can now share AI controls and intellectual property, with the first system already handling more than two trillion tokens a month.

By Jake MacAndrew • 3 min read • This month
NLB Services repositions as an enterprise transformation company
Manufacturing

NLB Services repositions as an enterprise transformation company

Clients seeking fewer vendors may now get workforce, technology and risk support from one provider as AI deployments scale beyond pilots.

By Sofiah Nichole Salivio • 4 min read • Last month
East Riding council picks Unit4 for finance overhaul
Software-as-a-Service

East Riding council picks Unit4 for finance overhaul

The overhaul should cut manual work and improve reporting for 342,000 residents as the council replaces legacy finance systems with cloud software.

By Karen Joy Bacudo • 4 min read • Last month
Infosys to overhaul IHH's ERP across Asian markets
Data Analytics

Infosys to overhaul IHH's ERP across Asian markets

The multi-year project is meant to cut costs and give IHH Healthcare real-time data as it replaces fragmented systems across three Asian markets.

By Sean Mitchell • 4 min read • Last month