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Shared services stories

KPMG expands ServiceNow alliance in USD $40 million AI push
Software-as-a-Service

KPMG expands ServiceNow alliance in USD $40 million AI push

Clients could see faster AI rollouts across back-office workflows as KPMG deepens a three-year USD $40 million alliance with ServiceNow.

By Sean Mitchell • 4 min read • Last week
CFOs to gain margin points by backing AI strategically
Data Analytics

CFOs to gain margin points by backing AI strategically

Finance chiefs could lift profits by 2029 if they back AI with broader systems upgrades, Gartner said, as budgets rise.

By Shannon Williams • 3 min read • Last month
Payslip & Deloitte boost global payroll transparency
Digital Transformation

Payslip & Deloitte boost global payroll transparency

Stricter EU pay rules are driving multinationals to centralise payroll data, with Payslip now processing 1.3 million payslips a year.

By Karen Joy Bacudo • 4 min read • Last month
KPMG & Google Cloud launch AI agents for regulated sectors
Digital Transformation

KPMG & Google Cloud launch AI agents for regulated sectors

Compliance-heavy finance teams could cut manual pricing disputes as KPMG and Google Cloud roll out Gemini Enterprise tools at Cardinal Health.

By Sean Mitchell • 4 min read • Last month
DXC & Servicenow launch agentic AI internal testbed
Digital Transformation

DXC & Servicenow launch agentic AI internal testbed

The rollout will let DXC test agentic AI across its back office before packaging proven workflows for clients in multivendor environments.

By Sean Mitchell • 4 min read • Last month
Garney adopts Hyland for SAP SuccessFactors in HR shift
Document Management

Garney adopts Hyland for SAP SuccessFactors in HR shift

HR teams at Garney will get direct access to employee records in SAP SuccessFactors, cutting manual handling as the builder modernises records management.

By Sean Mitchell • 3 min read • Wed, 1st Apr 2026

Stories from Other Regions

Shared services stories

KPMG launches AI assistant for month-end financial close
Digital Transformation

KPMG launches AI assistant for month-end financial close

Month-end reporting could move faster for finance teams as a new assistant takes on routine close tasks while humans keep final sign-off.

By Karen Joy Bacudo • 4 min read • Last month
Canopius opens Manchester office as second-largest hub
DevOps

Canopius opens Manchester office as second-largest hub

The insurer is expanding beyond London, with a permanent Manchester base set to house technology and data teams supporting global operations.

By Sean Mitchell • 3 min read • Last month
New Government Digital Delivery Agency to cut NZD spending
Digital Transformation

New Government Digital Delivery Agency to cut NZD spending

Centralised technology buying could save NZD $3.9 billion over five years as Wellington consolidates digital systems and leadership.

By Sean Mitchell • 4 min read • Last month
Standard Chartered opens Global Fusion Centre in Malaysia
Data Protection

Standard Chartered opens Global Fusion Centre in Malaysia

The new Kuala Lumpur centre is set to bolster resilience and speed up real-time responses across the bank’s network in over 50 markets.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Building stronger foundations for the future of retail
Firewalls

Building stronger foundations for the future of retail

Rising costs and demand for real-time services are pushing retailers to standardise networks, as patchwork systems slow expansion and raise risk.

By Laurence Malthouse • 6 min read • Last month
DayOne to invest GBP £28 billion in Malaysia by 2026
Hyperscale

DayOne to invest GBP £28 billion in Malaysia by 2026

The expansion will make Malaysia DayOne's biggest global base, adding thousands of jobs as demand for cloud and AI capacity rises.

By Kaleah Salmon • 4 min read • Last month
Lush UK cuts invoice processing time with Quadient
Digital Transformation

Lush UK cuts invoice processing time with Quadient

Finance staff at Lush UK now process more than 4,000 supplier invoices a month faster after automating accounts payable with Quadient and Xero.

By Sean Mitchell • 3 min read • Tue, 31st Mar 2026
ICS.AI launches AI reorganisation tool for councils
Unified Communications

ICS.AI launches AI reorganisation tool for councils

Councils facing a 2028 overhaul could cut transition time by up to 30% as the tool targets costly integration work before vesting day.

By Shannon Williams • 4 min read • Tue, 31st Mar 2026
Canada founders urged to back home team on sovereignty
Hyperscale

Canada founders urged to back home team on sovereignty

Canadian startups risk losing critical backing and control as investors and buyers favour foreign tech, panellists warned at CIX Summit.

By Jake MacAndrew • 3 min read • Sat, 28th Mar 2026
UK accountants adopt AI hybrid model to ease staff shortages
Digital Transformation

UK accountants adopt AI hybrid model to ease staff shortages

Staff shortages could leave GBP £2-4 billion in annual fees unrealised as firms use AI and outsourced teams to handle compliance work.

By Karen Joy Bacudo • 4 min read • Thu, 26th Mar 2026
Shared fire control hub unites three eastern counties
Digital Transformation

Shared fire control hub unites three eastern counties

Norfolk, Suffolk and Hertfordshire fire services now share a cloud-based control hub to boost cross-border response and resilience.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 20th Mar 2026