Shared services Stories

Australian Stories

Shared services stories

Regional Victorian councils launch shared cloud model

The three councils expect the shared platform to cut admin work and bolster service consistency as local governments face tighter budgets and bigger demands.

By Mark Tarre • 4 min read • Last month

Software-as-a-Service

Jasbe automates invoice approvals across 56-site network

Automated approval controls are speeding payments at Jasbe Petroleum, cutting invoice clearance from days to hours across 56 service stations.

By Mark Tarre • 4 min read • Last month

Global Stories

Shared services stories

Digital Transformation

TCS to overhaul METRO's IT landscape across regions

The wholesaler aims to cut duplication and complexity as it shifts to a more centralised system across Europe and Asia.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago

Fintech

Adyen partners Limitless Technology on Asia-Pacific payments

Online gifting shoppers across six Asia-Pacific markets should see fewer checkout errors as Limitless Technology shifts to one payment provider.

By Karen Joy Bacudo • 3 min read • 4 days ago

Software-as-a-Service

Conexiom launches AI-native Relay for order automation

Manufacturers and distributors could cut manual retyping as the system handles messy orders from emails, notes and images, with visibility controls.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Data Protection

BlackLine wins PCI DSS validation for card reconciliation

The validation could help banks, retailers and travel groups cut manual payment matching work while keeping cardholder data inside their own systems.

By Sofiah Nichole Salivio • 3 min read • Last week

Software-as-a-Service

Workday rolls out HR system for Japfa in Indonesia

The move will centralise HR across Japfa's Indonesian units as the agri-food group seeks more consistent processes and better workforce visibility.

By Karen Joy Bacudo • 4 min read • Last week

Software-as-a-Service

Unit4 wins public sector deals as demand for cloud grows

Tight budgets and ageing back-office systems are driving more public bodies to cloud software, as Unit4 adds new customers across Europe and North America.

By Joseph Gabriel Lagonsin • 5 min read • Last month

Software-as-a-Service

Payroll cyber incidents rise as compliance burdens grow

More firms are paying staff incorrectly or incurring penalties as payroll systems face rising cyber attacks and complex cross-border rules.

By Mark Tarre • 4 min read • Last month

Software-as-a-Service

AccountsIQ ties up with Paraglide on AI collections

AI agents will handle invoice chases and billing queries for AccountsIQ users, aiming to cut Days Sales Outstanding and free finance teams.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 31st Jul 2026

Manufacturing

Mondelēz picks Celonis to scale AI across operations

The tie-up has already generated USD $10 million in value, as the food group uses process data to scale AI across 150 countries.

By Sofiah Nichole Salivio • 4 min read • Thu, 30th Jul 2026

Stories from Other Regions

Shared services stories

Hybrid Cloud

Canada's tech problem is its growing technology dependency

Excessive reliance on foreign platforms is leaving governments and businesses vulnerable to price shocks, lock-in and lost control.

By Andre Duttmann • 8 min read • Last week

Data Analytics

The next capability centre won't have more seats-it will have more valuable ones

Smaller firms are adopting micro-GCCs as AI and cloud tools make specialist offshore teams viable without large headcount or campuses.

By Jasjit Singh Anand • 5 min read • Last month

Software-as-a-Service

Current picks Aiwyn for network-wide platform overhaul

The overhaul could standardise systems across nearly 30 partner firms, giving Current better data, billing control and faster client onboarding.

By Karen Joy Bacudo • 4 min read • Last month

Software-as-a-Service

Workday joins New Zealand government digital marketplace

Eligible New Zealand agencies can now buy Workday software through a pre-vetted channel, potentially speeding procurement and reducing risk.

By Mark Tarre • 4 min read • Last month

Software-as-a-Service

Cygnet.One launches Agentic AI platform for accounts payable

Enterprise finance teams could cut invoice delays and payment risks as Cygnet.One automates tax checks, matching and approvals.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Digital Transformation

Napier AI & Delta Capita join forces on compliance

The tie-up could cut onboarding delays and duplicate checks for banks by linking customer due diligence with AML monitoring in one workflow.

By Karen Joy Bacudo • 4 min read • Last month

Software-as-a-Service

TCL SunPower rolls out SAP GROW across five countries

Standardising finance and supply chain systems has cut TCL SunPower's close by three days and sharpened inventory accuracy after an acquisition-led expansion.

By Joseph Gabriel Lagonsin • 4 min read • Last month