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Open Point buys Converlens to boost public sector engagement
Software-as-a-Service

Open Point buys Converlens to boost public sector engagement

Councils and planners will get a single system for consultation data as the deal links engagement software with analytics amid rising scrutiny.

By Sean Mitchell • 4 min read • Wed, 8th Jul 2026
Explorance launches AI model to analyse NSS feedback
Data Protection

Explorance launches AI model to analyse NSS feedback

Universities may cut weeks of manual coding as a new system sorts thousands of free-text NSS comments into themes, sentiment and recommendations.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 7th Jul 2026
DSi Compliance launches DS-Investigator for audio analysis
Software-as-a-Service

DSi Compliance launches DS-Investigator for audio analysis

Law enforcement teams may cut review time as the platform tackles noisy, multilingual recordings and flags relevant evidence from $50.

By Mark Tarre • 4 min read • Tue, 16th Jun 2026
SNP & Structify launch Oros Data venture for M&A files
Software-as-a-Service

SNP & Structify launch Oros Data venture for M&A files

Unstructured files that can sway deal value will be targeted by a new AI joint venture aimed at speeding M&A reviews and protecting sensitive records.

By Sofiah Nichole Salivio • 4 min read • Fri, 8th May 2026
AskNicely launches Ask NiceAI for service businesses
Data Analytics

AskNicely launches Ask NiceAI for service businesses

It aims to help multi-site operators spot falling satisfaction faster by turning scattered feedback into cited answers and action plans.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
Qualtrics boosts CX suite with new AI & automation tools
Unified Communications

Qualtrics boosts CX suite with new AI & automation tools

Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.

By Shannon Williams • 5 min read • Thu, 19th Mar 2026
Qualtrics unveils AI tools to fix customer issues fast
Unified Communications

Qualtrics unveils AI tools to fix customer issues fast

Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.

By Joseph Gabriel Lagonsin • 5 min read • Thu, 19th Mar 2026
Unlimited & Themis unveil AI tool for bank complaints
Fintech

Unlimited & Themis unveil AI tool for bank complaints

Unlimited and Themis launch Complaints AI to help banks automate complaint analysis, spot emerging risks and meet tightening regulation.

By Sean Mitchell • 4 min read • Thu, 19th Mar 2026
Qualtrics named Leader in 2026 Gartner VoC Quadrant
Unified Communications

Qualtrics named Leader in 2026 Gartner VoC Quadrant

Qualtrics again tops Gartner's 2026 Voice of the Customer rankings, leading on execution, vision and AI-driven experience agents.

By Sofiah Nichole Salivio • 3 min read • Fri, 13th Mar 2026
Qualtrics named Leader in Gartner Voice of Customer
Unified Communications

Qualtrics named Leader in Gartner Voice of Customer

Qualtrics named Leader in Gartner Voice of the Customer report, topping rivals for execution and vision as AI reshapes CX platforms.

By Mark Tarre • 4 min read • Fri, 13th Mar 2026
AI-era contact centres become strategic CX data hubs
Customer Relationship Management

AI-era contact centres become strategic CX data hubs

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

By Martyn Riddle • 5 min read • Thu, 5th Mar 2026
Inference-as-a-service is the secret sauce behind a new breed of AI companies
Private Cloud

Inference-as-a-service is the secret sauce behind a new breed of AI companies

Inference-as-a-service is slashing GPU and cloud costs, powering a rapid boom in Australia and New Zealand's next wave of AI innovators.

By Petar Bielovich General Manager - Data and Analytics and Diego Nievas Chief Technology Officer – Managed Services • 5 min read • Thu, 26th Feb 2026
DSi Compliance hires David Whipple to drive US growth
Software-as-a-Service

DSi Compliance hires David Whipple to drive US growth

DSi Compliance taps former police captain David Whipple to spearhead North American growth and expand DS-Keywords in US law enforcement.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Feb 2026
Snowflake, OpenAI agree USD $200m enterprise AI deal
Software-as-a-Service

Snowflake, OpenAI agree USD $200m enterprise AI deal

Snowflake strikes USD $200m deal to embed OpenAI models across its data platform, promising native AI tools for 12,600 enterprise customers.

By Sofiah Nichole Salivio • 5 min read • Tue, 3rd Feb 2026
AI to transform qualitative research into measurable data
Data Analytics

AI to transform qualitative research into measurable data

Mercury Analytics says AI will turn open-ended feedback into measurable insight by 2026, reshaping how organisations use qualitative data.

By Sean Mitchell • 3 min read • Mon, 2nd Feb 2026
SAS forecasts agentic AI to transform banking by 2026
Digital Transformation

SAS forecasts agentic AI to transform banking by 2026

SAS predicts agentic AI will run core banking by 2026, reshaping trust, fraud defences, climate risk and quantum-powered decision making.

By Sofiah Nichole Salivio • 10 min read • Tue, 13th Jan 2026

Stories from Other Regions

Text analytics stories

WealthAi launches AI compliance tool for wealth managers
Unified Communications

WealthAi launches AI compliance tool for wealth managers

Wealth managers face tighter regulatory scrutiny as the platform promises to replace spreadsheet checks with real-time review of all client messages.

By Karen Joy Bacudo • 4 min read • Mon, 4th May 2026
Christchurch AI platform Caitlyn shines at AWS re:Invent
Software-as-a-Service

Christchurch AI platform Caitlyn shines at AWS re:Invent

Christchurch-built AI platform Caitlyn stars at AWS re:Invent, showcasing secure, explainable enterprise search for sensitive data.

By Kaleah Salmon • 4 min read • Thu, 18th Dec 2025