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Global Stories

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Zoom expands agentic AI to automate workplace tasks
Unified Communications

Zoom expands agentic AI to automate workplace tasks

Zoom is rolling out agentic AI across Workplace, Phone and CX, turning meetings and calls into automated workflows and custom AI agents.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 11th Mar 2026
Wordly adds live AI translation to Microsoft Teams
Unified Communications

Wordly adds live AI translation to Microsoft Teams

Wordly brings live AI captions and audio translation to Microsoft Teams meetings via a simple browser link to cut cross-language friction.

By Mark Tarre • 4 min read • Sat, 7th Mar 2026
Contented raises NZD $4.1m to fuel AI expansion
Customer Relationship Management

Contented raises NZD $4.1m to fuel AI expansion

Christchurch AI startup Contented raises NZD $4.1m seed round to grow its meeting-minutes platform and push into Australia, UK and US.

By Melania Watson • 4 min read • Thu, 12th Feb 2026
DSi Compliance hires David Whipple to drive US growth
Software-as-a-Service

DSi Compliance hires David Whipple to drive US growth

DSi Compliance taps former police captain David Whipple to spearhead North American growth and expand DS-Keywords in US law enforcement.

By Sofiah Nichole Salivio • 4 min read • Fri, 6th Feb 2026
Enreach & Cataleya launch APAC white-label UCaaS push
Customer Relationship Management

Enreach & Cataleya launch APAC white-label UCaaS push

Enreach and Cataleya team up to launch a white-label UCaaS platform for APAC service providers, targeting booming cloud comms demand.

By Joseph Gabriel Lagonsin • 5 min read • Fri, 9th Jan 2026
Journalists seek balance as AI adoption grows amid ethical concerns
Generative AI

Journalists seek balance as AI adoption grows amid ethical concerns

A survey reveals 91% of newsrooms use AI as journalists balance new tech with core skills amid ethical worries and scarce training.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Wasabi & ScorePlay partner to boost AI for sports media
Storage

Wasabi & ScorePlay partner to boost AI for sports media

Wasabi Technologies and ScorePlay partner to offer AI-powered media management and cloud storage, helping sports organisations control and share content more efficiently.

By Sean Mitchell • 3 min read • Thu, 23rd Oct 2025
Zoom AI Companion expands integrations & features for productivity
Customer Relationship Management

Zoom AI Companion expands integrations & features for productivity

Zoom's AI Companion now integrates with 16 apps including ServiceNow and Jira, enhancing productivity by automating tasks within its platform and beyond.

By Catherine Knowles • 4 min read • Thu, 10th Jul 2025
Klearcom launches Verify+ for enhanced global IVR testing
Software-as-a-Service

Klearcom launches Verify+ for enhanced global IVR testing

Klearcom has launched Verify+, a global solution enabling firms to simulate and test customer service calls in over 100 languages before going live.

By Catherine Knowles • 3 min read • Mon, 28th Apr 2025
Skymel unveils adaptive AI deployment solution, Orchestrator
Artificial Intelligence

Skymel unveils adaptive AI deployment solution, Orchestrator

Skymel has unveiled its Orchestrator Agent, a real-time adaptive AI solution set to revolutionise model delivery strategies for organisations.

By Catherine Knowles • 2 min read • Mon, 10th Feb 2025
Trint launches AI Summaries to ease transcript workflow
Generative AI

Trint launches AI Summaries to ease transcript workflow

Trint has launched AI Summaries, a new feature allowing users to create 400-word transcript summaries with one click, enhancing transcription efficiency.

By Shannon Williams • 3 min read • Fri, 7th Feb 2025
Trellis Data unveils speedier, greener AI decoding tech
Customer Experience

Trellis Data unveils speedier, greener AI decoding tech

Trellis Data has launched a new AI decoding method, Dynamic Depth Decoding, which could cut computational needs by 68.4% and speed up processes significantly.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024
Five9 & Salesforce collaborate on AI solutions for contact centres
Unified Communications

Five9 & Salesforce collaborate on AI solutions for contact centres

Five9 and Salesforce have launched a new AI-enhanced integration aimed at revolutionising contact centres. The upgrade promises to boost agent efficiency and customer satisfaction.

By Catherine Knowles • 3 min read • Tue, 11th Jun 2024
Adelaide set to bloom as AI hub with Trellis Data's expansion
Generative AI

Adelaide set to bloom as AI hub with Trellis Data's expansion

Trellis Data's new office in Adelaide positions the city as an emerging hub for AI, intending to solidify the Australian company's role within the local AI sector and create around 300 to 500 jobs.

By Catherine Knowles • 3 min read • Wed, 21st Feb 2024
Aircall launches new AI features to increase productivity
Artificial Intelligence

Aircall launches new AI features to increase productivity

Aircall is launching new AI features that provide transcription capabilities for sales and support teams looking to increase performance and productivity.

By Shannon Williams • 3 min read • Mon, 10th Apr 2023

Stories from Other Regions

Transcription stories

AI data privacy a top concern for 36% of firms, report finds
Data Analytics

AI data privacy a top concern for 36% of firms, report finds

A new report reveals that 36% of firms are sharpening their focus on AI data privacy, amid growing concerns for security and customer regulations.

By Sean Mitchell • 2 min read • Sat, 23rd Nov 2024
DBS to launch Gen AI-powered customer service assistant
Customer Experience

DBS to launch Gen AI-powered customer service assistant

DBS to launch in-house developed Gen AI-powered CSO Assistant by late 2024 to boost customer service efficiency for 250,000+ monthly users.

By Catherine Knowles • 3 min read • Thu, 25th Jul 2024
UK firms unprepared for 2025 Public Switched Telephone Network shutdown
Customer Experience

UK firms unprepared for 2025 Public Switched Telephone Network shutdown

Many UK businesses risk disruption, potentially unprepared for the 2025 switch-off of the Public Switched Telephone Network, despite the urgent need for migration to digital services.

By Catherine Knowles • 3 min read • Mon, 22nd Jan 2024