CFOtech Australia - Technology news for CFOs & financial decision-makers

Voice stories

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New ITW Global Leaders Forum code targets international voice fraud
Yesterday
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telco
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voice
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fraud
The ITW Global Leaders Forum and i3Forum have updated their industry-based code to combat International Revenue Share Fraud within the international voice market, targeting the use of premium rate numbers.
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Aire Networks boosts single-fibre infrastructure with Infinera's ICE-X solution
This month
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undersea cables
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infinera
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cto
Aire Networks plans to boost its single-fibre network infrastructure across Spain and Portugal through Infinera's ICE-X solution. The upgrade aims to meet surging customer bandwidth needs.
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Three reasons contact centres are embracing Open CcaaS
Last month
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crm
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contact centre
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cx
With exceptional CX now the norm, businesses are increasingly adopting Open CCaaS due to its focus on digital channels, support for AI innovation, and preference for best-of-breed applications.
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IWD 2024: Have we over-rotated on the idea of “Women-Only”?
Last month
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dei
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voice
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iwd
On International Women's Day 2024, we delve into the potential pitfalls of Women-Only panels and the unintended marginalisation they may be causing.
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IWD 2024: Who defines you as a woman
Last month
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cx
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martech
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leadership
On International Women's Day 2024, a veteran female leader in tech argues that a woman's identity is self-defined, despite persistent prejudice in male-dominated industries.
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IWD 2024: Pushing through the uncomfortable to empower your teams
Last month
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dei
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business
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workplace
On International Women's Day 2024, women strive for equality in STEM fields, overcoming difficulties, and advocating for their teams, with data indicating a growing desire for career progression.
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Access4 & efex solidify partnership with unified communications suite
Last month
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microsoft
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uc
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cx
Access4 partners with IT provider efex to supply voice functionality for efex's newly expanded cloud-based B2B communication suite, efex Comms, bolstering its digital service offerings.
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Swoop Holdings reports robust growth in mid-year results
Last month
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broadband
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asx
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nbn
Swoop Holdings reports a 17% year-on-year revenue increase in half-year results, attributing this robust growth to successful acquisitions and a subscriber increase to over 160,000.
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Superloop to provide network infrastructure for Investa properties
Tue, 27th Feb 2024
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network infrastructure
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broadband
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voice
Telecoms company Superloop partners with Investa to exclusively provide network infrastructure for over 1,100 future build-to-rent properties across two sites in Victoria, Australia.
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Redefining profit strategies in Australia: The impact of voice technology
Tue, 27th Feb 2024
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cx
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martech
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voice
Implementing systems that analyse and extract customer insights presents an invaluable opportunity to capitalise on an existing asset.
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How Australian businesses can transform customer interaction
Tue, 20th Feb 2024
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cx
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martech
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customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
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Call data: Australian businesses’ overlooked tool for superior CX
Thu, 15th Feb 2024
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cx
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martech
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voice
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
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Cirrus Logic joins Intel & Microsoft in immersive audio laptop venture
Wed, 7th Feb 2024
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sustainable it
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microsoft
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intel
Cirrus Logic, Intel and Microsoft collaborate on a new PC reference design with features to optimise immersive audio.
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Access4 celebrates gaining four critical ISO certifications
Wed, 31st Jan 2024
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compliance
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chief compliance officer
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access4
Access4, a leading UCaaS provider, achieves four key ISO certifications underpinning its commitment to innovation, sustainability, data security and quality management in all operations.
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Twilio honours AI startups pushing innovation in customer engagement
Tue, 30th Jan 2024
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big data
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bi
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cx
Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.
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Vonage secures National Innovation Award for enhancing guest experience
Fri, 5th Jan 2024
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video
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cx
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martech
Global cloud communications leader Vonage wins the National Innovation Award for Guest Experience 2023 for its transformative technologies enhancing customer experience in hospitality.
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Access4 names Virtual IT Group as its Diamond++ Partner in Australia
Mon, 4th Dec 2023
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voip
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contact centre
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microsoft teams
UCaaS provider Access4 has crowned Virtual IT Group as its Diamond++ Partner in Australia, following VITG's strategic acquisitions.
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Asia Pacific retail banks show growing interest in Generative AI
Fri, 24th Nov 2023
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martech
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cx
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ai
Asia Pacific retail banks are showing increased interest in Generative AI, with 41% planning to invest, indicates an IDC report.
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Ingram Micro & Poly enhance hybrid work support in Australia
Wed, 1st Nov 2023
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resellers
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voice
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plantronics
Ingram Micro and Poly have joined forces to support Australia's growing hybrid and remote workspaces with their range of collaboration solutions.
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Celtiis streamlines operations with Oculeus' Captura NG billing
Fri, 13th Oct 2023
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voice
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services
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telco
Benin's Celtiis boosts its efficiencies by deploying Oculeus' Captura NG for wholesale billing in telecom operations.
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Evolve IP expands account management team to drive partner growth in UK
Wed, 11th Oct 2023
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contact centre
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uc
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resellers
Evolve IP expands team to drive partner growth in UK, with appointment of Richard Howson as Partner Account Manager.
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Boots on the ground: AI and Blockchain at the Best Design Awards
Sat, 7th Oct 2023
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creative technologies
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ai
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best design awards
'Best Design Awards' lauds tech-influenced journalism; winners use AI & blockchain to expose obscured global truths.
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GTT appoints Edward Morche as CEO to Strengthen Network Security Services
Fri, 6th Oct 2023
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cx
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martech
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connectivity
GTT appoints experienced telecom exec as CEO, strengthening their managed network security services for multinational clients.
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NICE acquires LiveVox, bolstering customer experience with AI integration
Thu, 5th Oct 2023
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cx
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martech
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ai
NICE is set to acquire LiveVox, enhancing its CX services with integrated AI and proactive outreach capabilities.