Westpac stories

Westpac NZ rolls out Microsoft Dynamics 365 Contact Centre with AI support, aiming to speed up calls and cut waits across New Zealand branches.

Visa and Westpac to launch mobile wallet fleet payments in Australia, giving businesses real-time controls and wider merchant acceptance from 2026.

Microsoft launches Agent 365 and Microsoft 365 E7, blending AI agents, Copilot upgrades and security tools in a single enterprise push.

Microsoft shifts Copilot from assistant to AI agents and unveils the E7 Frontier Suite to bundle automation, security and governance.

Swift enlists over 50 banks to launch common rules for faster, clearer cross-border retail payments, with first flows live by June.

10x Banking launches version 10.0 of its core platform, its 100th release, adding richer lending tools and custom logic hooks for banks.

RecordPoint now processes over 15 million data transactions daily as AI adoption fuels a surge in demand for stricter data governance controls.

Asia Pacific Loyalty Awards 2026 unveils record finalist line-up as brands double down on retention, data and personalised engagement.

WorkVentures urges Australian firms and government to donate unused devices as 1.42 million young people lack a computer at home.

Remara picks 10x Banking's cloud-native core to speed new lending and investment products and fuel ANZ and Southeast Asia expansion.

Banking Circle wins 2026 AP+ committee seat, vowing to champion fintech needs and speed instant payment adoption across Australia.

RecordPoint appoints a new revenue chief and partner director to ramp up global AI data governance push for heavily regulated sectors.

AWS partner Cevo hires ex-Macquarie AI leader Jeff Voigt as Head of AI Adoption to drive governed, production-grade enterprise deployments.

10x Banking and Singapore's audax have teamed up to help banks launch full digital services in six months while phasing out legacy cores.

V2 AI names cyber specialist Ian Nguyen as Partner to lead secure AI strategy amid rising demand from regulated industries across Asia Pacific.

Snapchat users in Australia can now verify they are over 16 via banking apps, protecting privacy by avoiding data sharing or uploading identity documents.

RecordPoint appoints Brett Hooker as its first COO to drive global growth and enhance operations amid rising demand for data and AI governance solutions.

RecordPoint has acquired Australian AI firm Redactive to enhance its AI data security and governance solutions for regulated industries globally.

Despite 69% of Australians regularly using mobile banking apps, satisfaction remains modest with a 66.0 CX Index score, says Forrester's 2025 report.

Mastercard and Oracle have launched a virtual card payment solution in Australia with Westpac, streamlining business payments via Oracle Fusion Cloud ERP.