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Salesforce unveils Agentforce AI-powered contact centre

Yesterday
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crm
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uc
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data analytics
Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.
Dematic

Warehouse automation shifts from cost saver to necessity

2 days ago
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robots
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digital transformation
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cx
Warehouse automation shifts from a discretionary cost play to a strategic necessity as labour shortages and weak productivity squeeze ANZ firms.
Aerial sweden skelleftea battery factory ai datacenter wind hydro

Lyten's USD $5bn deal to build Swedish battery hub

Last week
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datacentre infrastructure
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hyperscale
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dc
Lyten buys Northvolt's Swedish battery assets in a USD $5bn deal, planning a Skellefteå hub fusing cell plants with vast AI data centres.
Martyn

AI-era contact centres become strategic CX data hubs

Last week
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crm
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uc
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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
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Kinatico unveils AI-driven platform for workforce compliance

Last week
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saas
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digital transformation
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hcm
Kinatico launches AI-powered Compliance platform to simplify workforce checks, promising real-time oversight for Australian employers.
Regina manfredi

Leadership will define the future of technology

Last week
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digital transformation
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cx
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martech
Women tech leaders are reshaping AI and the workplace, proving diverse leadership is now a core driver of innovation, resilience and growth.
Chaty

Chaty links AI voice receptionist with ROLLER bookings

Last week
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digital transformation
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cx
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martech
Chaty links its AI voice receptionist to ROLLER, letting attractions take bookings, payments and manage calls automatically around the clock.
Australian office pros handshake customer journey dashboard scene

MaxContact Australia rebrands as Kaizn in CX advisory shift

Last month
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uc
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data analytics
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digital transformation
MaxContact Australia rebrands as Kaizn, expanding into independent CX and contact centre advisory across Australia and New Zealand.
Shane quinn 1

Kinetic IT earns fifth Deloitte Best Managed award

Last month
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digital transformation
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risk & compliance
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deloitte
Kinetic IT secures a fifth straight Deloitte Best Managed award, underscoring its governance, culture and role in critical national sectors.
Modern office ai workflows chat support automating it hr tasks

ServiceNow unveils Autonomous Workforce & EmployeeWorks

Last month
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saas
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uc
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digital transformation
ServiceNow launches Autonomous Workforce and EmployeeWorks, pairing AI “specialists” with chat-based support to automate routine workplace tasks.
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Insider risk costs soar as AI reshapes workplace data

Last month
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data protection
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endpoint protection
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pam
Insider risk now costs organisations an average USD $19.5 million a year as AI reshapes data access and employee negligence drives losses.
Ciso hesitates at glowing deploy button in ai cyber soc

CISOs cautious as agentic AI adoption in security lags

Last month
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firewalls
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data protection
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manufacturing
CISOs slow-roll agentic AI in defence, even as they brace for more advanced, AI-boosted attacks and rising personal liability risks.
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Australian businesses ramp up spending on energy shift

Last month
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manufacturing
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data analytics
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power / energy
Australian firms plan to lift energy-transition capex as tech, AI and renewables drive momentum, but green skills shortages loom.
Ed creasey

Beyond technology: How leadership drives contact centre performance

Last month
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uc
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digital transformation
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cx
Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.
Anz contact centre transformation cloud cx network illustration

MaxContact Australia rebrands as Kaizn in CX advisory pivot

Last month
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crm
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uc
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devops
MaxContact Australia has rebranded as Kaizn, shifting focus to independent CX and contact centre advisory across Australia and New Zealand.
Australian office empty desks replaced by server racks automation

Telstra profit climbs as AI rollout deepens job cuts

Last month
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digital transformation
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genai
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ai
Telstra profit rises 8.1% to AUD $1.2 billion as AI-driven efficiency deepens job cuts and reshapes its troubled enterprise division.
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Zoho marks 30 years as paying customer base tops 1m

Last month
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saas
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crm
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digital transformation
Zoho hits 1m paying customers and 150m users worldwide as the 30-year-old software group posts 2025 growth in clients and revenue.
Ella ramsay

MYOB boosts contact centre insight with new analytics

Last month
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uc
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data analytics
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digital transformation
MYOB links its CX platform with Customer Science analytics, automating reporting and lifting contact centre satisfaction and resolution rates.
Technical maintenance goes to the telecommunication

PowerX unveils AI tool to automate tower maintenance

Last month
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digital transformation
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erp
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ai
PowerX launches AI Maintenance to automate tower upkeep, cutting manual scheduling and dispatch costs for telecoms site operators.
Paul braughton

UKG names Paul Broughton Asia Pacific managing director

Last month
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digital transformation
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hcm
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erp
UKG appoints veteran HR tech executive Paul Broughton as Asia Pacific managing director to spearhead regional growth and customer expansion.