Stories by Charles Heunemann
Transforming the future of work, one conversation at a time
Tue, 3rd Mar 2020
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uc
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hybrid & remote work
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telco
As technology enables seamless communication, the work from anywhere concept is reshaping corporate landscapes, enhancing productivity, and reducing costs.
How businesses can enhance customer service using new technology
Fri, 2nd Nov 2018
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crm
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uc
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cx
Australian customers are increasingly dissatisfied with call centres, with 64% having had a bad experience, according to a survey by Citrus Group.
Are we in danger of losing the softer side of customer service?
Mon, 17th Sep 2018
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crm
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uc
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cx
More and more Australians are avoiding phone calls, opting for texting or messaging apps instead, according to a survey by finder.com.au.