Stories by Daniel Harding
Why the Government should encourage contact centres to call Australia home
Fri, 7th May 2021
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crm
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contact centre
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martech
Locally based contact centres are good for the country and better for business, writes MaxContact director of operations for Australia Daniel Harding.
Five contact centre planning mistakes and how to avoid them
Thu, 11th Feb 2021
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bi
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big data
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crm
Is upgrading your contact centre on the agenda for 2021? Here are five common mistakes to avoid for a successful transformation.
How to optimise contact centres for 2021 and beyond
Mon, 30th Nov 2020
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crm
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contact centre
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cloud services
2020 has been a challenging year for businesses worldwide. As we approach 2021, here are four key areas for contact centre optimization.
It’s not in the post: How an SMS document platform can streamline the contact centre
Fri, 7th Aug 2020
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contact centre
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cx
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martech
COVID-19 spotlights contact centres' value; SMS over post saves firms time and money.
How to implement a cloud contact centre that boosts efficiency & customer experience
Mon, 1st Jun 2020
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contact centre
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digital transformation
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crm
If you're considering an overhaul of your contact centre, a strategic approach and meticulous planning will help you get maximum return on your investment.
Improving contact centre performance during times of peak demand
Mon, 13th Apr 2020
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bi
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big data
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crm
Surge in calls overwhelms bank centres amidst financial concerns.