Stories by Dion Williams
![Story image](../../../../../uploads/story/2022/06/13/preview_Dion_Williams_2.webp)
Finance is on a new footing to improve internal customer service
Mon, 13th Jun 2022
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crm
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fintechs
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martech
Finance functions and leaders have marked 2022 down as a year for process improvement, writes Servicely’s founder and CEO Dion Williams.
![Story image](../../../../../uploads/story/2018/12/03/preview_ThinkstockPhotos-922768788.webp)
How AI can improve service desk productivity & staff wellbeing
Mon, 3rd Dec 2018
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uc
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martech
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it automation
AI can drive automation, which could be anything from answering common questions to providing automated actions based on a particular request.